Hill Top House
Strong Medicare quality ratings; families often praise caring and helpful staff. Still worth an in-person visit.
based on 29 Google reviews

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What this means for your family
Hill Top House maintains a strong reputation for a caring, respectful environment and a well-kept facility. Because the vast majority of reviews are short and lack detail, we recommend scheduling a tour to observe staff-resident interactions firsthand and asking specific questions about daily routines and activity schedules.
Google Reviews
Google Reviews
29 reviews on Google“Hill Top House is frequently described by reviewers as a caring and welcoming facility with a long-standing reputation for respect and kindness. While many reviews lack descriptive text, those that do provide feedback highlight the beautiful courtyard and the helpful nature of the staff.”
Quality Themes
Tap a score for detailsStrengths
- Caring and helpful staff
- Beautiful, well-maintained courtyard
- Long-standing reputation for quality care
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that the same team members consistently work with the same residents to build those strong, caring relationships mentioned by families?
- 2I noticed the facility has a beautiful courtyard; how often are residents encouraged to spend time outdoors, and are there organized activities that take place in that space?
- 3Given that the facility has had some recent health inspection findings, could you walk me through the specific steps you are taking to address those areas and improve your compliance?
- 4With 29 residents, how do you balance the need for personalized medical care with the desire to maintain a warm, home-like environment?
- 5How does your team handle medical emergencies or sudden changes in a resident's health, and at what point would you involve the family in those decisions?
- 6I’ve read such wonderful things about your staff's dedication; how do you support your caregivers to ensure they maintain that high level of quality and attentiveness over the long term?
Personalized based on this facility's data
Key Review Excerpts
“Beautiful courtyard, nice facility!! Very caring and helpful staff!!”
“We had a very nice welcome and treated very nice. Doing a wonder job with my uncle Charlie Goatley.”
“Hill Top House is and has been for years a caring facility. My mother was there in 1985 prior to her passing. They gave her the utmost care and respect. Things have not changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered recent inspections, raising concerns about staff training, medication management, and infection control at Hill Top House. The facility shows recurring issues with care planning across multiple surveys from 2021 to 2024, though all deficiencies have correction dates. Recent complaints involved inadequate nursing competencies and improper medication practices, suggesting ongoing care quality challenges that families should carefully consider.
Nov 20, 2024Complaint6
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 20, 2024Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Feb 15, 2023Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 2, 2021Routine7
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Ownership & Operations
Who Operates This Facility
Hill Top House
government
Ownership & Management
Owners
Bucklin District Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit hilltophouse.biz
Medicare data downloads
Original nursing home datasets
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