Highlands of Bella Vista Health & Rehab, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews

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What this means for your family
While the facility is frequently praised for its cleanliness and active social calendar, the reports of neglect and poor hygiene are serious red flags. When touring, we strongly recommend asking for a detailed plan on how they monitor skin integrity and bowel health, and observing the staff-to-resident ratio during non-peak hours.
Google Reviews
Google Reviews
46 reviews on Google“Highlands of Bella Vista receives polarized feedback, with many reviewers praising the facility's clean, modern environment and dedicated staff, while others report serious concerns regarding neglect. Families should be aware of conflicting accounts: some report exceptional, family-oriented care, while others describe instances of poor hygiene, inadequate bowel management, and communication failures during discharge.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and odor-free facility
- Warm and family-oriented staff culture
- Active and engaging activities program
- Strong rehabilitation therapy team
Concerns
- Inadequate hygiene and personal care (e.g., oral care, bathing, skin integrity) (mentioned by 4 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
- Inaccurate medical communication and discharge documentation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how clean and modern the facility is; could you show me around the common areas and the resident rooms?
- 2What kind of daily activities or social programs do you have in place to keep the residents engaged and active?
- 3How do you ensure that personal care needs, like bathing and oral hygiene, are consistently met for every resident throughout the day?
- 4Could you explain your process for managing medications and how you ensure there are no errors in administration?
- 5How does the nursing team communicate medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My 95 year old mother was there for about 6 weeks of rehab. Her therapy was successful but the care was inadequate. Quite often her personal hygiene was neglected.”
“I’m at Highlands every day with my husband and observe goodness, kindness, attentiveness, competence from every staffer whether nurse, laundrywoman, meal servers, personal care, janitors, providers, administrators, cooks, etc.”
“Dad was not dressed warmly with long sleeves or warm enough blanket with room so cold. Dad told me he had to stay in his diahhea Bm which caused his sore broken down skin. Bedsores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including recent issues with reporting suspected abuse. The facility shows recurring problems with medication management, dietary services, and resident assessment planning that persist across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in key care areas suggests ongoing challenges with quality systems.
Nov 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 21, 2024Routine3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nov 10, 2023Routine6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 26, 2023Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Aug 11, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Nov 10, 2023
$8,055
Ownership & Operations
Who Operates This Facility
Highlands of Bella Vista Health & Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 33 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit highland-hr.com
Medicare data downloads
Original nursing home datasets
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