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Nursing HomeMedicaid

Highlands of Bella Vista Health & Rehab, LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

670 Rogers Road, Bella Vista, AR 7271590 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 46 Google reviews

5
4
3
2
1
Highlands of Bella Vista Health & Rehab, LLC Nursing Home in Bella Vista, AR — Street View
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What this means for your family

While the facility is frequently praised for its cleanliness and active social calendar, the reports of neglect and poor hygiene are serious red flags. When touring, we strongly recommend asking for a detailed plan on how they monitor skin integrity and bowel health, and observing the staff-to-resident ratio during non-peak hours.

Google Reviews

Google Reviews

46 reviews on Google
Highlands of Bella Vista receives polarized feedback, with many reviewers praising the facility's clean, modern environment and dedicated staff, while others report serious concerns regarding neglect. Families should be aware of conflicting accounts: some report exceptional, family-oriented care, while others describe instances of poor hygiene, inadequate bowel management, and communication failures during discharge.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities9.0Meds3.0Memory8.0Comms4.0ValueN/A

Strengths

  • Clean, modern, and odor-free facility
  • Warm and family-oriented staff culture
  • Active and engaging activities program
  • Strong rehabilitation therapy team

Concerns

  • Inadequate hygiene and personal care (e.g., oral care, bathing, skin integrity) (mentioned by 4 reviewers)
  • Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
  • Inaccurate medical communication and discharge documentation (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(1)'22(4)'24(5)'26(15)

Distribution · 48 analyzed

5
32
4
4
3
0
2
2
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how clean and modern the facility is; could you show me around the common areas and the resident rooms?
  • 2What kind of daily activities or social programs do you have in place to keep the residents engaged and active?
  • 3How do you ensure that personal care needs, like bathing and oral hygiene, are consistently met for every resident throughout the day?
  • 4Could you explain your process for managing medications and how you ensure there are no errors in administration?
  • 5How does the nursing team communicate medical updates or changes in condition to family members to ensure we are always in the loop?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

My 95 year old mother was there for about 6 weeks of rehab. Her therapy was successful but the care was inadequate. Quite often her personal hygiene was neglected.

Rehab patient's daughter · 2020★★☆☆☆

I’m at Highlands every day with my husband and observe goodness, kindness, attentiveness, competence from every staffer whether nurse, laundrywoman, meal servers, personal care, janitors, providers, administrators, cooks, etc.

Long-term resident's spouse · 2022★★★★★

Dad was not dressed warmly with long sleeves or warm enough blanket with room so cold. Dad told me he had to stay in his diahhea Bm which caused his sore broken down skin. Bedsores.

Long-term resident's daughter · 2025☆☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
19.4%
AR
14.0%
Benton
21.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.5%
AR
11.1%
Benton
11.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
AR
21.7%
Benton
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Mixed vs Avgs
Here
4.5%
US
12.1%
AR
1.4%
Benton
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.5%
Mixed vs Avgs
Here
16.5%
US
15.3%
AR
11.0%
Benton
17.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.2%
Mixed vs Avgs
Here
15.2%
US
14.4%
AR
10.1%
Benton
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.3%
Worse than Avg
Here
80.3%
US
81.8%
AR
82.0%
Benton
91.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.7%
Worse than Avg
Here
77.7%
US
79.8%
AR
77.7%
Benton
85.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AR
1.3%
Benton
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Near state avg (4.3)
3 complaint-triggered
$8,055 in fines

Families have filed complaints leading to deficiencies, including recent issues with reporting suspected abuse. The facility shows recurring problems with medication management, dietary services, and resident assessment planning that persist across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in key care areas suggests ongoing challenges with quality systems.

Nov 26, 2025Complaint
1
0609Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 21, 2024Routine
3
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Nov 10, 2023Routine
6
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jul 26, 2023Complaint
2
0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Aug 11, 2022Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0637Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Federal Penalties

Fine

Nov 10, 2023

$8,055

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highlands of Bella Vista Health & Rehab, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Central Arkansas Nursing Centers

Chain Size

39 facilities nationwide

Chain avg rating: 3.5/5 · Rank 33 of 38

Ownership & Management

Key personnel

Brock, MichelleManagerBella Vista Estates LLCAdp of the SnfCentral Arkansas Nursing Centers INCAdp of the SnfNursing Consultants INCAdp of the SnfBrock, MichelleAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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