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Nursing HomeMedicaid Investigative

Concordia Nursing & Rehab, LLC

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

7 Professional Drive, Bella Vista, AR 72714102 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 21 Google reviews

5
4
3
2
1
Concordia Nursing & Rehab, LLC Nursing Home in Bella Vista, AR — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (23 vs median 3)
  • High staff turnover (100%)

Bottom 25% in AR · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in BRADFORD MONTGOMERY chain · $121,855 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

Concordia is highly regarded for its social atmosphere and attentive staff, making it a strong candidate for independent or assisted living. While the reviews are overwhelmingly positive, the recent negative feedback regarding management and maintenance suggests you should conduct a thorough tour and specifically ask about their current facility maintenance schedule and management turnover.

Google Reviews

Google Reviews

21 reviews on Google
Concordia Nursing & Rehab, LLC is primarily described by residents and their families as a warm, community-oriented retirement environment with a strong focus on social engagement and staff support. While the vast majority of reviews are highly positive, highlighting excellent activities and a family-like atmosphere, one recent negative review raises serious concerns regarding facility maintenance and management ethics.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities10.0MedsN/AMemoryN/AComms9.0Value8.0

Strengths

  • Warm, family-like atmosphere
  • Active social calendar and daily activities
  • Attentive and caring staff
  • Well-maintained, beautiful campus

Concerns

  • Facility maintenance and management quality

Rating Trends

Tap a year to see what changed

2345.0'18(1)5.05.0'21(5)5.05.0'23(1)4.25.0'25(2)5.0'26(1)

Distribution · 25 analyzed

5
23
4
1
3
0
2
0
1
1

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It’s wonderful to see such a beautiful campus; what specific plans are in place for ongoing facility maintenance and upkeep?
  • 2We’ve heard such lovely things about the warm, family-like atmosphere here; how do you foster that sense of community among the 102 residents?
  • 3The social calendar sounds very engaging; could you walk us through what a typical day of activities looks like for a resident?
  • 4With the recent health inspection findings, what specific steps is the management team taking to improve care standards and address identified deficiencies?
  • 5How do you ensure that the nursing staff is sufficiently supported and present to meet the medical needs of every resident around the clock?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The staff at Concordia welcomed my mother-in-law with open arms and continued to care for her (and us!) with utmost compassion throughout her stay - sensitive to every need, and completely committed to making her feel at home.

Long-term resident's family · 2022★★★★★

They took every precaution to keep residents safe and healthy. They came up with creative activities to keep residents mentally and physically engaged while they were quarantined. When I had questions or concerns, they addressed them quickly and compassionately.

Long-term resident's family · 2021★★★★★

My husband and I have been here only a month, but we are very happy with our decision to move to Concordia. He likes to take walks every day, while I prefer the exercise classes. We play games with others and watch birds at our feeder.

Independent living resident · 2024★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
41%
Registered nurses for medical care
Total Nursing
2.90hrs
71%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.0%
Worse than Avg
Here
38.0%
US
15.3%
AR
11.0%
Benton
17.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
19.5%
AR
21.7%
Benton
17.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.4%
AR
14.0%
Benton
22.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
14.4%
AR
10.1%
Benton
16.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
15.5%
AR
11.1%
Benton
11.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Mixed vs Avgs
Here
6.5%
US
12.1%
AR
1.4%
Benton
2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.5%
Worse than Avg
Here
73.5%
US
79.8%
AR
77.7%
Benton
85.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.2%
Mixed vs Avgs
Here
90.2%
US
81.8%
AR
82.0%
Benton
90.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
AR
1.3%
Benton
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
3penalties
Well above state avg (4.3)
2 complaint-triggered
$121,855 in fines

Concordia Nursing & Rehab has 45 deficiencies across three surveys, with families filing complaints that triggered two investigations. The facility shows persistent issues with care planning, nutrition and dietary services, and fire safety violations across all surveys. While most deficiencies have correction dates, recurring problems in fundamental care areas and complaint-triggered inspections suggest ongoing quality concerns families should carefully evaluate before placement.

May 6, 2025Routine
25
0727Immediate jeopardy · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0726Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0688Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0577Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0844Potential for harm · WidespreadCorrected

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

May 6, 2025Complaint
2
0729Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Feb 1, 2024Routine
12
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0639Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Maintain 15 months of resident assessments in the resident's active clinical record.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Oct 27, 2022Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Federal Penalties

Fine

May 6, 2025

$113,710

Payment Denial

May 6, 2025

62-day denial

Fine

Feb 1, 2024

$10,208

Ownership & Operations

Who Operates This Facility

Owner / Operator

Concordia Nursing & Rehab, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Bradford Montgomery

Chain Size

11 facilities nationwide

Chain avg rating: 2.6/5 · Rank 10 of 11 (Worst)

Ownership & Management

Owners

Montgomery, Bradford

Owner

Key personnel

Huddleston, NadineW-2 Managing EmployeeMontgomery, BradfordOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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