Highlands Health and Rehab
Strong Medicare quality ratings; families often praise excellent physical therapy services. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
This facility is highly regarded for its therapy and nursing care, making it a strong candidate for rehabilitation needs. However, because the majority of recent reviews are brief and lack specific operational details, I recommend scheduling an in-person tour to observe the staff-to-resident interaction firsthand.
Google Reviews
Google Reviews
19 reviews on Google“Highlands Health and Rehab receives high praise for its therapy services and nursing staff, with families noting a compassionate and supportive environment. While recent feedback is overwhelmingly positive, the reviews are largely generic, lacking specific details regarding daily operations or potential challenges.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy services
- Compassionate and attentive nursing staff
- Clean facility environment
- Supportive administrative and admissions team
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy services here; could you tell us more about how the therapists work with residents to help them regain their strength?
- 2Since we've seen how much the administration team cares about the community, how do you typically communicate updates or changes to the families?
- 3What steps are in place to ensure that the nursing staff can provide consistent, one-on-one attention to every resident throughout the day?
- 4How does the facility handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5The facility looks very well-maintained; what is your routine for ensuring the resident living areas stay clean and comfortable?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My sister who had a car accident was there for about seven weeks she had excellent care and therapy she is now doing well thanks to them. Great nurses and therapists very clean and meals were very good for her overall a great place.”
“Making a decision to place a loved one in a nursing facility is never easy, but the folks at Highlands will hold your hand through the entire process. The care and compassion is unrivaled.”
“Best of the Best for Therapy Services and Skilled Nursing Facility!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highlands Health and Rehab has 10 deficiencies across two surveys with all violations corrected by the facility. The main concerns involve food safety and sanitation, infection control, and fire safety systems. Infection control issues appeared in both 2018 and 2019 surveys, suggesting ongoing challenges in this area, though the facility provided correction dates for all deficiencies.
Jun 6, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 3, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Highlands Health and Rehab
government
Chain Affiliation
Huntsville Hospital Health System
3 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 3 (Best)
Ownership & Management
Owners
The Health Care Authority of the City of Huntsville
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit highlandsmedcenter.com
Medicare data downloads
Original nursing home datasets
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