Cloverdale Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
While many families report a warm, supportive environment, there are significant reports of medical oversight failures and understaffing. We strongly recommend that you verify the facility's current clinical staffing ratios and ask for a clear explanation of their discharge planning process to ensure your loved one's medical needs are met.
Google Reviews
Google Reviews
65 reviews on Google“Cloverdale Rehabilitation and Nursing Center receives a high volume of positive reviews, particularly regarding the friendliness and dedication of the nursing and CNA staff. However, there are serious concerns raised by some families regarding understaffing, inadequate medical oversight, and unsafe discharge practices. Potential families should weigh the reported warmth of the staff against specific allegations of poor clinical outcomes and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Supportive care during end-of-life transitions
- Helpful and attentive therapy department
- Positive environment for respite stays
Concerns
- Understaffing leading to inadequate resident care (mentioned by 2 reviewers)
- Poor medical oversight and unsafe discharge practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 141-resident capacity, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed medication management is a focus area for improvement; could you walk me through your current process for ensuring accuracy and safety when administering medications?
- 3How does your nursing team coordinate with attending physicians to ensure that medical oversight is proactive and that discharge planning is handled safely and thoroughly?
- 4With the therapy department receiving such positive feedback, how are those services integrated into a resident's daily routine to help them maintain their independence?
- 5How do you handle medical emergencies or changes in a resident's condition during the evening and weekend hours when staffing levels may fluctuate?
- 6What kind of daily social activities or community engagement opportunities are available to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law was there for about 20 days, during that time she lost circulation to her legs and now has blood clots, after being told that her feet being cold and pale was normal by their staff. She was unsafely discharged and within a couple hours of being released was taken to the hospital by ambulance.”
“I have been in Cloverdale twice. Once in 2012 and again this past April for rehabilitation. Everyone here, the nurses, cna's, therapy dept., wound care, were all caring and did their best to make sure I was taken care of.”
“My grandfather was here twice for a respite stay and he enjoyed it so much! The food, staff, and service are wonderful!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a moderate inspection record with 12 deficiencies across three surveys, primarily involving fire safety systems and infection control. The most recurring issues were smoke barrier maintenance, electrical system compliance, and infection prevention protocols. All deficiencies have been corrected by the facility, with fire safety violations appearing across multiple inspection years but showing ongoing remediation efforts.
Mar 31, 2022Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 8, 2019Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 14, 2018Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Cloverdale Rehabilitation and Nursing Center
for profit
Chain Affiliation
Trinity Management, INC.
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 5
Ownership & Management
Owners
Sims, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit cloverdalernc.com
Medicare data downloads
Original nursing home datasets
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