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Nursing HomeMedicaid Investigative

Highland Pines Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1111 S Highland Ave, Clearwater, FL 33756115 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 90 Google reviews

5
4
3
2
1
Highland Pines Rehabilitation Center Nursing Home in Clearwater, FL — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (20 vs median 6.0)
  • High RN turnover (87%)

Bottom 25% in FL · Below recommended RN staffing · Worst in FLORIDA INSTITUTE FOR LONG-TERM CARE chain · $272,512 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised for their effectiveness, the facility's physical environment remains a significant concern. Families should conduct an unannounced tour of the specific wing where their loved one will reside, paying close attention to cleanliness and asking direct questions about weekend staffing ratios and medication delivery protocols.

Google Reviews

Google Reviews

90 reviews on Google
Highland Pines Rehabilitation Center receives highly polarized feedback, with many families reporting severe concerns regarding cleanliness, persistent odors, and inconsistent staffing levels. While some residents and family members praise specific staff members for their compassion and effective rehabilitation services, others describe the facility as neglected, citing issues like leaking ceilings, mold, and poor medication management. Prospective families should be aware of the significant disparity between the front-office experience and the conditions within the patient wings.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0Activities6.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Dedicated and compassionate individual staff members
  • Effective physical and rehabilitation therapy programs
  • Helpful social services and admissions support
  • Professional and responsive administrative communication

Concerns

  • Persistent foul odors and lack of cleanliness (mentioned by 12 reviewers)
  • Understaffing leading to slow response times (mentioned by 8 reviewers)
  • Medication management and delivery delays (mentioned by 5 reviewers)
  • Building maintenance issues (leaks, mold, broken AC) (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(12)'20(1)'22(5)'24(19)'26(3)

Distribution · 93 analyzed

5
49
4
5
3
3
2
4
1
32
10 reviews posted between Mar 11, 2025Mar 11, 2025 · 9 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some concerns regarding building maintenance and odors; what is your current plan for facility upkeep and ensuring a fresh, clean environment for residents?
  • 2Given the recent feedback regarding response times, could you walk me through how you manage staffing levels to ensure residents receive timely assistance throughout the day and night?
  • 3With medication management being a priority for our family, what specific protocols do you have in place to ensure medications are delivered accurately and on time?
  • 4I’ve read positive things about your rehabilitation therapy program; how do you integrate those therapy goals into the resident's daily routine and social activities?
  • 5Could you explain your process for addressing urgent medical needs or changes in a resident's condition outside of standard business hours?
  • 6What steps is the administration taking to improve the overall dining experience and food quality for residents?

Personalized based on this facility's data


Key Review Excerpts

The first day I visited he used his call button. It looks like an old fashioned remote on a chord. It was caked with the last persons bodily fluid and oils. It was slimy black

Long-term resident's family · 2023☆☆☆☆

The only issue I regularly encountered was long call light wait times but would definitely recommend

Long-term resident's family · 2025★★★★★

As soon as you get the first hallway there's garbage cans in at various locations catching water from the ceiling There water dripping from differ spots in the ceiling There's black mold on the ceiling.

Visitor · 2025☆☆☆☆
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.06hrs
75%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
85%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
19.4%
FL
11.5%
Pinellas
11.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.5%
FL
15.0%
Pinellas
19.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.4%
FL
8.7%
Pinellas
8.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
15.3%
FL
10.6%
Pinellas
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Pinellas
96.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.7%
Mixed vs Avgs
Here
8.7%
US
12.1%
FL
4.1%
Pinellas
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.7%
FL
94.7%
Pinellas
93.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
FL
94.8%
Pinellas
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
FL
1.5%
Pinellas
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
2penalties
Well above state avg (7.3)
13 complaint-triggered
$272,512 in fines

Highland Pines has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 12 violations across recent surveys, including serious issues with resident protection from abuse and neglect. The facility shows recurring problems in medication management, nursing care quality, and fire safety systems. While all deficiencies have been reportedly corrected, the repeated violations in critical care areas and multiple family complaints warrant careful consideration during any visit.

Mar 4, 2026Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Apr 17, 2025Complaint
5
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0710Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0726Immediate jeopardy · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0773Immediate jeopardy · PatternCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0867Immediate jeopardy · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Aug 29, 2024Routine
20
0645Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 25, 2024Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Dec 27, 2023Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 8, 2023Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Federal Penalties

Fine

Apr 17, 2025

$182,782

Fine

Nov 8, 2023

$13,888

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highland Pines Rehabilitation Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Florida Institute for Long-Term Care

Chain Size

18 facilities nationwide

Chain avg rating: 2.3/5 · Rank 14 of 18 (Worst)

Ownership & Management

Owners

Fi-Highland Pines, LLC

Owner · Organization

100%

Florida Institute for Long Term Care LLC

Owner (parent company) · Organization

Key personnel

Jaffe, HowardOfficer / DirectorKatz-Hall, KathyOfficer / DirectorMullarkey, JamesOfficer / DirectorRichmond, PennyOfficer / DirectorConsulting Support Services, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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