Highgate Senior Living-Temecula
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly skilled and compassionate caregivers. However, if your loved one requires intensive memory care, you should specifically ask about night-shift staffing levels and safety protocols to ensure their needs are met 24/7.
Google Reviews
Google Reviews
61 reviews on Google“Highgate Senior Living is highly regarded by families for its exceptionally compassionate and attentive staff, particularly during difficult transitions or health crises. While many praise the cleanliness, amenities, and vibrant activity programs, there are serious concerns regarding staffing shortages in the memory care wing at night and allegations of privacy/safety issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Engaging life enhancement and activity programs
- Clean and well-maintained facilities
- Smooth transition and move-in support
Concerns
- Memory care wing understaffed at night
- Allegations of privacy and safety violations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently name-drop specific staff members mentioned in the reviews. They use an empathetic tone that reinforces the facility's brand as a caring, family-oriented community.
Questions for Your Tour
- 1We've heard wonderful things about how attentive the care staff is here; how do you ensure that level of personal attention remains consistent for every resident?
- 2The life enhancement programs seem very engaging; could you walk us through what a typical weekly activity calendar looks like for the residents?
- 3Since we are looking for a smooth transition, what kind of move-in support do you provide to help new residents and their families settle in?
- 4How many staff members are typically on duty during the overnight hours to ensure everyone is safe and well-monitored?
- 5What specific protocols are in place to ensure resident privacy and personal space are respected by all staff members?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting doctors or transporting a resident to the hospital?
Personalized based on this facility's data
Key Review Excerpts
“Kimberly and the Highgate staff jumped in right away and helped our father not only move in, but feel supported and loved. We appreciate the extra care and attention they have provided to all of us.”
“The staff is quick to identify changes in residents and communicate with medical professionals to adjust treatment and medications if needed.”
“One day my husband was agitated, not from them but his ALZ. I suggested medication. They suggested a holistic approach. They gave him a spa bath, essential oils, soft music and shoulder massage.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 26, 2026InspectionClean
The facility underwent an unannounced annual required visit. The inspection found that the facility was clean, well-maintained, and compliant across all reviewed areas, including infection control, physical plant, and food service. No deficiencies were cited during this visit.
Oct 16, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 10, 2025ComplaintClean
This report details a complaint investigation conducted on April 10, 2025, regarding allegations of medication administration, food service, and adherence to resident contracts. The investigation found that all three allegations were unsubstantiated based on staff and resident interviews, and facility records review.
Jan 22, 2025InspectionClean
The facility underwent an unannounced required annual inspection on January 22, 2025. The general tour revealed that the facility maintains adequate supplies and procedures for food service and medication security. The primary deficiency noted was the inability to physically test the fire alarm system due to the missing specialized testing equipment.
Dec 16, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 25, 2024ComplaintClean
This report details an investigation into a complaint regarding the repair status of a resident's bedroom door. The investigation found that the allegation was unfounded, as staff confirmed the resident could operate the door locks independently and that no maintenance requests for the door were observed. No deficiencies were cited in this report.
Aug 16, 2024ComplaintClean
The investigation found two deficiencies related to administrative qualifications. Specifically, the facility was cited for not having a qualified and currently certified administrator, and it also lacks a designated substitute administrator with the required certification. Both deficiencies were classified as Type B, indicating non-compliance that requires corrective action.
Mar 12, 2024OtherClean
The unannounced visit was conducted regarding an open complaint investigation. The primary finding relates to the failure to maintain current medical documentation for residents with dementia. Specifically, the physician's report for Resident One (R1) was significantly outdated, citing a violation of Title 22 Regulation 87705(c)(5).
Ownership & Operations
Who Operates This Facility
Buron Construction INC. Gp of Highgate Temecula Lp
GOMEZ, RICARDO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit highgateseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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