The Springs Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 594 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality nursing care and a clean, hotel-like environment for rehabilitation. However, you should closely monitor the dietary services and ask about the specific meal plans for specialized diets, as food quality has been a recurring point of contention.
Google Reviews
Google Reviews
594 reviews on Google“The Springs Health and Rehabilitation Center is highly regarded by families for its exceptionally kind, professional, and attentive nursing and therapy staff. While the facility is frequently praised for being modern, clean, and feeling more like a hotel than a clinic, some reviewers have noted inconsistent food quality and occasional delays in response times or administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean, modern, and well-maintained facility
- Exceptional physical and occupational therapy teams
- Welcoming and friendly atmosphere
Concerns
- Inconsistent food quality and dietary preparation (mentioned by 5 reviewers)
- Occasional delays in staff response times (mentioned by 2 reviewers)
- Issues with administrative or billing communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 223 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific staff members or details mentioned in the review. They demonstrate deep engagement by sharing anecdotes, celebrating staff achievements, and proactively offering contact information for admissions or conflict resolution.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing team; how do you ensure that level of care remains consistent across all shifts?
- 2Since the facility is so well-maintained and modern, could you tell us more about the dining experience and how dietary needs or meal variety are managed?
- 3With the high praise for your physical and occupational therapy teams, how would a new resident begin their rehabilitation journey here?
- 4How does the staff handle communication regarding medical updates or changes in care, especially during after-hours or emergencies?
- 5What kind of daily activities or social outings are available to help residents stay engaged and part of the community?
- 6We noticed the administration is very active in responding to community feedback; how does the leadership team use resident and family input to address areas like staffing response times or billing?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very friendly, and the facility was aesthetically well laid out, superbly clean and by far was above excellent.”
“The nursing staff was amazing—so kind, caring, and patient. The facilities were clean, well maintained, and welcoming.”
“I was very impressed with the facility. I passed by the physical therapy room, that was surrounded by windows. There was a small car in there where patients can learn how to get in and out of a car!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 51 deficiencies across 15 surveys, including 15 complaint-triggered violations where families filed reports about care problems. Recurring issues involve medication management, treatment and care quality, and infection control, with problems persisting across multiple years despite corrections. The high volume of complaints and repeat violations in critical care areas suggest ongoing quality concerns families should carefully investigate before choosing this facility.
Dec 15, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 23, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 29, 2025Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 29, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 8, 2023
$26,918
Ownership & Operations
Who Operates This Facility
The Springs Health and Rehabilitation Center
for profit
Chain Affiliation
Pursue Health
7 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
594 reviews from families & visitors
Official Website
Visit thespringshc.com
Medicare data downloads
Original nursing home datasets
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