High Desert Residential Care, LLC
Limited public data on High Desert Residential Care, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 28 Google reviews
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What this means for your family
While you may find exceptional individual therapists or nurses at this facility, the recurring reports of neglect, poor hygiene, and communication breakdowns are deeply concerning. If you choose this facility, you must implement a rigorous daily monitoring schedule to ensure your loved one's basic hygiene and medical needs are being met.
Google Reviews
Google Reviews
28 reviews on Google“Families should approach this facility with significant caution due to multiple reports of severe neglect, including bedsores, poor hygiene, and medication errors. While some long-term residents and their families praise the compassionate nature of specific nurses and therapists, there is a recurring pattern of critical failures in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual caregivers
- Effective physical therapy services
- Clean facility environment
Concerns
- Neglect regarding hygiene and basic care (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Issues with wound care and pressure sores (mentioned by 2 reviewers)
- Inconsistent medication or dietary management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families have mentioned how compassionate the individual caregivers are here; how do you ensure that level of personal connection is maintained with every resident?
- 2Can you walk me through your specific protocols for daily hygiene care and ensuring residents are always feeling fresh and comfortable?
- 3How does the facility manage medication schedules and dietary needs to ensure nothing is ever missed or inconsistent?
- 4With such a small, intimate community of 12, how do you handle communication with family members to keep us updated on our loved one's well-being?
- 5What is your process for monitoring skin integrity and managing wound care or pressure sore prevention for residents?
- 6What does a typical day look like in terms of social activities and dining experiences for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in this facility for almost 4 months after a bad fall and they took such a great care of her. The staff is absolutely wonderful, shout-out to Leila the social worker there, she was a massive help in figuring out the next steps for my mom.”
“I am writting this with a lot of anger and tears rolling down my face. I have had a lot of issues from this facility concerning my loved one care and lots of documented negligence. I feel like this is just a factory for those who cannot speak for themselves and given a chance to fight for their life.”
“I would like to thank HI desert Home Health services for providing the services of Nelson (my wife’s therapist). He really has a lot of knowledge and training. We trust him more than any doctor or therapist we have ever been involved with.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Oct 26, 2025InspectionClean
The inspection identified multiple deficiencies across several areas, including medication management, resident record keeping, and physical plant safety. There are several Type A deficiencies related to immediate health risks, such as medication storage and unsafe equipment use. Multiple Type B deficiencies were cited concerning documentation, reassessments, and facility maintenance that require corrective action.
Nov 19, 2024InspectionClean
The facility underwent a required annual inspection and was found to have two critical deficiencies. Specifically, the facility was cited for having staff with expired CPR certification and for failing to properly reassociate a staff member's criminal record clearance. Both issues require immediate corrective action to ensure resident safety.
Nov 8, 2023InspectionClean
The facility underwent a required annual inspection and was generally found to be in safe and sanitary condition regarding the physical plant and food service. However, one deficiency was cited concerning the lack of documentation for the last emergency drill conducted on file.
Jun 27, 2023ComplaintClean
This report details an investigation into two allegations: multiple resident falls and staff not meeting resident needs. The investigation found no evidence to support either allegation, resulting in both findings being deemed unsubstantiated. The facility was noted to be clean and in good repair during the tour.
Mar 2, 2023ComplaintClean
This report details a complaint investigation conducted regarding facility heater repair and meal nutrition. Both allegations were reviewed, and the findings for both issues were determined to be Unsubstantiated based on the evidence gathered during the visit.
Dec 23, 2022InspectionClean
The facility underwent an unannounced required annual inspection with an emphasis on infection control due to the COVID-19 pandemic. The inspector noted that the facility has comprehensive plans and supplies in place for infection control, and no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.
Oct 5, 2022ComplaintClean
This report details an investigation into multiple allegations, including delayed response to call buttons, resident injury, soiled diapers, and administrator presence. All allegations were ultimately found to be unsubstantiated based on the evidence gathered during the investigation.
Sep 20, 2022ComplaintClean
This report details a Complaint Investigation conducted following allegations regarding staff response to call buttons, dietary needs, and facility cleanliness. All three allegations were reviewed and subsequently deemed UNSUBSTANTIATED by the Licensing Program Analyst.
Ownership & Operations
Who Operates This Facility
High Desert Residential Care, LLC
YIP, TERESA
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit desertcarenetwork.com
Medicare data downloads
Original nursing home datasets
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