Hi-Desert Medical Center D/p Snf
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (56%)
- High RN turnover (63%)
Above average in CA · Meets national RN staffing standard · No penalties on record
What this means for your family
While some families report exceptional care from therapists and social workers, the facility has a documented history of serious neglect regarding hygiene and wound care. If you choose this facility, you must implement a rigorous daily check-in routine to ensure medication, nutrition, and skin integrity are being managed according to medical orders.
Google Reviews
Google Reviews
28 reviews on Google“Families considering this facility will find a deeply polarized experience. While some residents and families praise the compassionate nursing staff and the quality of rehabilitation therapy, there are serious, recurring allegations of medical negligence, including the development of bed sores, poor hygiene, and improper medication management. You should prepare for potential difficulties with communication and responsiveness from the administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained environment
- Attentive social work support
Concerns
- Negligence regarding hygiene and wound care (bed sores) (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff/nurses (mentioned by 3 reviewers)
- Inconsistent medication or dietary management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your nursing and rehab teams, but how do you ensure that medication schedules and dietary needs are consistently managed for every resident?
- 2With the facility being so well-maintained, what specific protocols do you have in place to ensure high standards of personal hygiene and skin care for all residents?
- 3How does the nursing staff communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4What does a typical day look like for residents in terms of social activities and engagement with the social work team?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6Could you tell us more about the dining experience and how the facility manages meal variety and nutritional needs?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in this facility for almost 4 months after a bad fall and they took such a great care of her. The staff is absolutely wonderful, shout-out to Leila the social worker there, she was a massive help in figuring out the next steps for my mom.”
“I would like to thank HI desert Home Health services for providing the services of Nelson (my wife’s therapist). He really has a lot of knowledge and training. We trust him more than any doctor or therapist we have ever been involved with.”
“I have had a lot of issues from this facility concerning my loved one care and lots of documented negligence. I feel like this is just a factory for those who cannot speak for themselves and given a chance to fight for their life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections at this facility, with recurring issues in care planning, resident protection from abuse/neglect, and medication management. The facility shows persistent problems with developing proper care plans and protecting vulnerable residents, with complaint-triggered deficiencies spanning from 2023 through 2025. While all violations report correction dates, the pattern of repeated complaints about fundamental care issues suggests ongoing quality concerns families should carefully investigate before placement.
Mar 19, 2026Routine15
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 3, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 11, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 29, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Hi-Desert Medical Center D/p Snf
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit desertcarenetwork.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Indian Canyon Post Acute
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