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Assisted Living

Hickory Village

Families consistently rate this highly — reviewers highlight compassionate memory care for dementia patients. Schedule a visit to confirm the fit.

427 3rd Avenue S.e., Hickory, NC 2860256 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 13 Google reviews

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What this means for your family

Hickory Village has a long history of providing compassionate, dignified care for memory care residents. However, a very recent and alarming review regarding hygiene and medication errors must be addressed; families should conduct an in-person visit specifically to inspect the cleanliness of the facility and ask about medication administration protocols.

Google Reviews

Google Reviews

13 reviews on Google
Families looking at Hickory Village will find highly polarized feedback. While many long-term families praise the facility for providing a dignified, home-like environment with engaging activities for memory care residents, one recent and severe review alleges critical failures in hygiene, medication management, and facility cleanliness.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean1.0Activities10.0Meds1.0Memory10.0CommsN/AValueN/A

Strengths

  • Compassionate memory care for dementia patients
  • Engaging daily activities and social events
  • Supportive and kind administrative staff
  • Respectful treatment of residents

Concerns

  • Severe hygiene and cleanliness issues
  • Inconsistent medication management

Rating Trends

Tap a year to see what changed

234'18(2)'20(1)'22(1)'24(1)'26(2)

Distribution · 13 analyzed

5
11
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How They Respond to Reviews

46%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your administrative team is very responsive to feedback; how does the leadership team involve families in the care planning process?
  • 2What specific protocols are in place to ensure medication administration is consistent and error-free for every resident?
  • 3Could you walk me through your daily cleaning and housekeeping schedule to ensure the common areas and resident rooms are kept at a high standard of hygiene?
  • 4What kind of engaging daily activities or social events do you have planned to help residents stay connected with one another?
  • 5In the event of a medical emergency during the night, what is the immediate procedure for contacting doctors and notifying the family?
  • 6For residents with memory care needs, how do you tailor your compassionate care approach to meet their specific cognitive challenges?

Personalized based on this facility's data


Key Review Excerpts

My mom was a resident of Hickory Village Memory Care for over 3 years and I am so pleased with her care. She was treated with respect and dignity even though she had dementia and often struggled with day to day functions.

Memory care family member · 2026★★★★★

This place is absolutely nasty! The floors, wall, vents, furniture disgusting. The patients are not bathed on a regular basis. They walk around with soiled clothing.

Family member of resident · 2026☆☆☆☆

Hickory Village is my father's home now. He had been in another place in Shelby that was horrible. The staff at Hickory and Village does a great job of taking care of him over all.

Long-term resident's family · 2019★★★★★
Source: 13 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
7deficiencies
Dec 4, 2025Follow-up
Medication Administration10A NCAC 13F .1004(i)

The facility failed to ensure that the recording of medication administration on the medication administration record was performed by the staff person who actually administers the medication.

Resident Care Plan10A NCAC 13F .0802(f)

The facility failed to update the care plan for one resident within 10 days of a significant change in status. Specifically, the resident's care plan was not revised following their admission to hospice care on July 11, 2025.

Dec 4, 2025Follow-up
Resident Care PlanD 263

The facility failed to complete a significant change assessment within 10 days of a resident being admitted to hospice care. Specifically, for Resident #2, there was no documentation of a care plan revision or assessment following the transition to hospice services on 07/11/25.

Mar 7, 2024Other
Health Care Referral and Follow-upD273

The facility failed to ensure that medical referrals and follow-up care were completed for a resident requiring a speech therapy evaluation due to swallowing difficulties. Although a physician order was placed in January, the necessary referral was not effectively processed, resulting in a delay in the resident receiving the ordered evaluation and treatment.

Mar 7, 2024Other
Health CareD 273

The facility failed to ensure proper referral and follow-up for a resident requiring a speech therapy evaluation due to difficulty swallowing. Although a physician order for the evaluation was issued on 01/31/24, the home health agency did not receive the referral until 02/06/24, resulting in a delay in necessary care.

Sep 15, 2022Complaint
Health CareD 273

The facility failed to ensure proper referral and follow-up for residents to meet acute health care needs. Specifically, the facility did not notify the primary care provider of an allegation of resident-to-resident sexual assault and failed to obtain a referral for mental health services following an incident.

Sep 15, 2022Complaint
Health CareD273

The facility failed to ensure proper referral and follow-up for two residents regarding health care needs. Specifically, the facility did not notify the primary care provider of an allegation of resident-to-resident sexual assault and failed to obtain a referral for mental health services following the incident.

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References & Resources

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