The Greens at Viewmont
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in NC · Meets national RN staffing standard · $16,801 in fines
What this means for your family
The Greens at Viewmont is frequently praised for its effective rehabilitation therapy and dedicated staff members, making it a strong contender for short-term recovery. However, given the serious reports of hygiene issues and lapses in patient care, we strongly advise families to conduct an unannounced tour of the specific hall where their loved one would reside and to ask direct questions about staffing ratios on weekends.
Google Reviews
Google Reviews
50 reviews on Google“The Greens at Viewmont receives polarized feedback, with many families praising the dedicated nursing and therapy staff for successful rehabilitation outcomes. However, there are recurring, serious reports of neglect, poor facility hygiene, and communication failures that potential families must investigate thoroughly. While many residents feel well-cared for, the facility's consistency appears to be a significant point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy team
- Attentive and compassionate nursing staff
- Proactive social services and discharge planning
- Warm, welcoming community atmosphere
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
- Poor facility cleanliness and hygiene issues (mentioned by 3 reviewers)
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns from families in real-time?
- 2Given the recent focus on facility maintenance, what is your current protocol for daily housekeeping and ensuring rooms remain clean and sanitized?
- 3With your rehabilitation team being a standout strength, how do you coordinate their therapy schedules with the nursing staff to ensure residents are supported throughout the day?
- 4Could you walk me through your process for monitoring call lights, and what is the typical response time I should expect if my loved one needs assistance?
- 5I see your staffing is rated at a 3/5; how do you manage shift coverage to ensure that residents receive consistent attention during peak hours?
- 6What does a typical social calendar look like for residents, and how do you encourage participation to keep everyone engaged in the community?
Personalized based on this facility's data
Key Review Excerpts
“However this was the NASTIEST FILTHIEST place I have ever seen. He was on the 400 hall and it was constantly dirty and sticky and things spilled. His room was nasty and filthy.”
“My mom was there a total of a week. She has now returned to the hospital due to lack of care and understanding for ALL staff. She has a feeding tube put in place with npo orders and they still gave her applesauce with her meds crushed up in and told to make sure she eats all of it”
“My father spent eight weeks at the Greens at Viewmont in their short term rehab program after a long hospital stay. They facilitated a wonderful recovery for him and he his now home taking care of himself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues with protection from abuse and neglect, with families filing complaints that triggered investigations in 2024. Problems span care planning, medication management, and infection control, with many deficiencies repeating across multiple surveys from 2022 to 2025, suggesting persistent quality challenges that families should carefully evaluate during visits.
Apr 20, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Mar 8, 2024Routine10
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 8, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 17, 2022Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 20, 2026
$27,378
Fine
Mar 8, 2024
$8,400
Fine
Mar 8, 2024
$8,401
Ownership & Operations
Who Operates This Facility
The Greens at Viewmont
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 32
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit greensviewmont.com
Medicare data downloads
Original nursing home datasets
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