Hickory Creek at Greensburg
Strong Medicare quality ratings; families often praise warm, friendly staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While recent reviews highlight a clean, active, and friendly environment, the serious allegations regarding medication management in earlier reports warrant caution. Families should conduct a thorough tour and specifically ask about the facility's protocols for medication administration and how they ensure medical orders from outside specialists are strictly followed.
Google Reviews
Google Reviews
10 reviews on Google“Hickory Creek at Greensburg receives polarized feedback, with recent reviews praising the staff's warmth and the facility's clean, home-like environment. However, older reviews raise serious allegations regarding medical neglect, medication management, and inconsistent care, suggesting a significant disparity between personal experiences.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly staff
- Clean and spacious rooms
- Engaging resident activities
- Home-like environment
Concerns
- Inconsistent medication management and medical instruction follow-through (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such lovely things about the warm and friendly atmosphere here; could you tell us more about how the staff helps residents feel at home?
- 2Since the rooms are described as so clean and spacious, could you show us a few different layout options available for our family member?
- 3What kind of engaging daily activities or social events do you have planned to keep the residents active and connected?
- 4Could you walk us through your specific protocols for ensuring medication is administered accurately and that all medical instructions are strictly followed?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6We noticed you are very responsive to feedback from the community; how does the management team use resident or family suggestions to improve care?
Personalized based on this facility's data
Key Review Excerpts
“Rooms are clean & spacious, and they have many activities for the residents to participate in!”
“They put your loved one in a bed. Ignore them. Feed them when they remember to. Medication and medical instructions from family Doctor or specialists are not followed.”
“I really appreciate each staff member, we are like one big family. I think our residents receive the benefits from this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and care deficiencies across multiple surveys, with families filing at least one complaint about dementia care. The most frequent issues involve fire safety/building systems, resident care quality, and medication management. While the facility commits to correcting violations, problems with infection control, pressure ulcer care, and safety systems have persisted across different inspection periods, suggesting ongoing operational challenges.
Sep 22, 2025Routine10
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 11, 2024Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Sep 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Aug 10, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Hickory Creek at Greensburg
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 16 of 91 (Best)
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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