Heritage Square Healthcare Center
Strong Medicare quality ratings; families often praise long-tenured, dedicated nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While the nursing staff is often described as dedicated, families should be cautious regarding the facility's management and the delivery of promised rehab services. We strongly recommend verifying the specific therapy schedule in writing before admission and monitoring the frequency of care provided to your loved one.
Google Reviews
Google Reviews
12 reviews on Google“Heritage Square Healthcare Center receives highly inconsistent feedback, with significant concerns regarding management priorities and the consistency of promised services like physical therapy. While some long-term staff members are praised for their dedication, multiple reviewers have noted issues with cleanliness, organizational oversight, and a lack of follow-through on patient care plans.”
Quality Themes
Tap a score for detailsStrengths
- Long-tenured, dedicated nursing staff
- Small, community-oriented atmosphere
- Excellent bedside caretakers
Concerns
- Lack of follow-through on scheduled physical therapy (mentioned by 2 reviewers)
- Poor management and organizational oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's smaller size, how do you ensure that the dedicated nursing staff has enough support to maintain high standards of cleanliness throughout the building?
- 2Can you walk me through the process for scheduling and tracking physical therapy sessions to ensure residents receive the consistent care they need?
- 3With the current staffing levels, what steps are being taken by management to improve organizational oversight and communication with families?
- 4What specific activities or programs are currently in place to keep residents engaged and connected within your community-oriented atmosphere?
- 5How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend hours when administrative staff may be off-site?
- 6Since memory care is a specialized focus, what training do your long-tenured staff members receive to support residents with cognitive needs?
Personalized based on this facility's data
Key Review Excerpts
“I was there we're almost a month for physical therapy during that time I had maybe 3 hours of actual physical therapy the nurses and caretakers for excellent but management needed a lot of work they were more interested in money than my Healthcare”
“Love the staff that has been here for so long! Rare to see a group that has roots this deep! The staff loves their people!”
“Not clean. Unorganized. Patients allowed to wonder hallways unattended.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint resulting in deficiencies for accident hazards, highlighting ongoing safety concerns at this facility. The center has struggled with persistent issues across care planning, fire safety systems, and accident prevention, with problems recurring across all three surveys despite reported corrections. While all deficiencies have correction dates, the pattern of repeated violations in critical areas like resident safety and comprehensive care planning suggests systemic challenges that families should carefully consider.
May 8, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 21, 2022Routine17
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
May 8, 2025
$7,913
Ownership & Operations
Who Operates This Facility
Heritage Square Healthcare Center
for profit
Chain Affiliation
David Vann & Boyd Wright
5 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Bwdv Holdings, LLC
Owner · Organization
Vann, David
Owner
Wright, Boyd
Owner
Wright, Blake
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit heritagesquarehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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