Heritage Square
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
Heritage Square is highly regarded for its cleanliness and friendly, welcoming environment. While the reviews are overwhelmingly positive, they are quite brief; we recommend scheduling a tour to observe the daily care routines and asking specific questions about the clinical staff-to-resident ratios to ensure your loved one's needs are met.
Google Reviews
Google Reviews
27 reviews on Google“Heritage Square is consistently praised for its clean, well-maintained environment and friendly, welcoming staff. Families appreciate the variety of activities and the facility's ability to help residents adjust to new living situations, though the majority of reviews are short and lack specific details regarding clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Engaging activities and amenities
- Helpful administrative communication
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what is your routine for keeping the resident areas so tidy?
- 2We've heard such lovely things about how friendly and welcoming the staff is here—how do you foster that kind of culture among your team?
- 3With a smaller, intimate community of 27 residents, how do you ensure everyone stays engaged with daily activities and social events?
- 4Could you walk us through your protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We noticed your administrative team is very responsive to communication; how can we best stay in touch with the staff regarding our loved one's daily progress?
- 6Since the facility has a great staffing rating, how do you ensure that the care remains personalized for each resident's specific needs?
Personalized based on this facility's data
Key Review Excerpts
“Great nursing home with helpful & friendly staff! Lots of activities, beauty shop & manicures & great food with choices!”
“My mother has lived in this facility for nearly 3 years. The staff is friendly and helpful. The facility is clean and does not have any odd smells”
“This is a wonderful retirement center and nursing home. My mother just recently moved to the nursing home part due to her going blind. They have been so great helping her adjust to new surroundings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Square shows a concerning pattern of recurring fire safety violations across all three surveys, including issues with fire alarms, sprinkler systems, and smoke barriers. The facility has also had repeated problems with nutrition and dietary services, and pressure ulcer prevention appearing in multiple inspections. While all deficiencies have correction dates, the persistence of fire safety and basic care issues across surveys suggests ongoing operational challenges families should carefully consider.
Jul 10, 2024Routine10
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Sep 14, 2023Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 17, 2022Routine8
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Heritage Square
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit heritagesquaredixon.com
Medicare data downloads
Original nursing home datasets
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