Dixon Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in IL · Below recommended RN staffing · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $34,753 in fines
What this means for your family
This facility is highly regarded for its clean environment and compassionate, active staff. While the feedback is overwhelmingly positive, families should ensure they have a clear understanding of the billing and insurance authorization process upon admission to avoid potential financial surprises.
Google Reviews
Google Reviews
65 reviews on Google“Dixon Rehab & HCC receives overwhelming praise for its clean, well-maintained environment and compassionate, attentive staff. Families frequently highlight the facility's welcoming atmosphere and effective physical therapy programs, noting that the team often makes residents feel like family. While the vast majority of feedback is positive, one family member reported a significant billing and insurance dispute regarding rehab coverage.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Effective physical therapy programs
- Welcoming, family-oriented environment
Concerns
- Billing and insurance coverage disputes
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Given the recent health inspection reports, what specific steps is the facility taking to improve oversight and ensure the highest quality of care for residents?
- 3We have heard great things about your physical therapy programs; could you walk us through how those sessions are integrated into a resident's daily routine?
- 4Navigating insurance and billing can be complex; what process do you have in place to help families resolve coverage questions or disputes quickly?
- 5With a 3-star staffing rating, how do you ensure that the nursing team has enough time to provide the compassionate, one-on-one attention that residents need?
- 6What protocols do you have in place for handling medical emergencies, and how quickly are family members typically notified if a resident's health status changes?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is awesome and administrators are very involved doing frequent drop in visits to see if patients are getting their needs met. The food is delicious and they offer choices of a different meal if the patient doesn't care for what is on the menu.”
“Any concerns or issues that may occur, get addressed right away with open discussion and find a solution. I appreciate the team effort in running a smooth operation and the care and concern for the residents.”
“My mom just got here for rehab.The place smells very good.The rooms are very clean and the workers are very nice, very impressed was a little nervous because you hear stories about nursing homes?Feel better leaving my mom here”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families filed complaints about serious safety and care concerns at this facility, including recurring issues with accident prevention, pressure ulcer care, and recent reports of abuse and neglect. The facility has persistent problems with wound care, safety supervision, and medication management across multiple surveys, with pressure ulcer deficiencies appearing in 2024, 2025, and previous years, indicating ongoing challenges despite correction attempts.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 23, 2024Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 15, 2025
$14,505
Fine
Oct 23, 2024
$20,248
Payment Denial
Oct 23, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
Dixon Rehab & Hcc
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 16 of 25 (Worst)
Ownership & Management
Owners
Tutera Investments, LLC
Owner · Organization
Joseph Charles Tutera 2013 Family Irrevociable Trust Agreement
Owner (parent company) · Organization
Marian Olander Tutera 2020 Mrtl Tr
Owner (parent company) · Organization
Tutera, Joseph
Owner (parent company)
Tutera, Marian
Owner (parent company)
Flanagan, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.