Heritage Springs Memory Care

Resident medical evaluation did not list a diagnosis.

The posted Licensing Inspection Summary included a resident privacy coding sheet, exposing confidential information.

Hot water temperatures in rooms 125 and 127 were measured above the 120°F limit.

A resident's preadmission screening form failed to indicate if the facility could meet the resident's needs.

Correction tape was used on a controlled substance log, violating requirements for permanent and legible entries.

Following a fall resulting in a forehead hematoma and facial bruising, the resident was not evaluated by a physician despite documented extensive swelling and pain.

Dietary staff members were overheard yelling and using profanity in the kitchen within earshot of residents.

Resident-home contracts did not contain verification that residents were educated on their right to question or refuse medications.

Licensing inspection summaries from 5/3/23, 8/10/23, and 8/25/23 were not posted in a conspicuous and public place.

Batteries in the carbon monoxide detector near the gas fireplace had not been replaced annually as required.

The resident home contract for Resident #1 lacked a fee schedule specifying actual amounts charged for available services.

The resident home contract did not specify conditions for refunds, including admission fees and refunds upon death.

Hand sanitizer and disinfecting wipes labeled with poison warnings were left unlocked and accessible in the activities room.