Milton Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 77 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Above average in PA · Critically understaffed (RN) · Chain outperformer · No penalties on record
What this means for your family
This facility has a strong reputation for friendly, compassionate care and effective rehab services, which many families appreciate. However, given the recurring reports regarding housekeeping and sanitation, we recommend touring the facility specifically to check the cleanliness of resident rooms and common areas before making a decision.
Google Reviews
Google Reviews
77 reviews on Google“Milton Rehabilitation and Nursing Center receives polarized feedback, with many families praising the friendly, attentive staff and effective rehab services, while others report serious concerns regarding cleanliness and professional standards. While recent reviews highlight a welcoming environment and positive staff interactions, recurring complaints about sanitation, facility maintenance, and administrative communication suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly, attentive nursing and therapy staff
- Effective short-term rehab programs
- Welcoming and professional reception
- Active and creative engagement activities
Concerns
- Poor housekeeping and sanitation standards (mentioned by 3 reviewers)
- Unprofessional staff behavior and communication (mentioned by 3 reviewers)
- Facility maintenance and environmental issues (odors, pests, temperature) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some feedback regarding the facility's environment; what is your current protocol for maintaining housekeeping standards and ensuring the living areas remain fresh and comfortable for residents?
- 2Given the importance of consistent communication, what is the best way for our family to stay in touch with the nursing team regarding updates on our loved one's care?
- 3With a capacity of 138 residents, how does the staff ensure that each individual receives personalized attention and timely responses to their daily needs?
- 4I see that you offer some very creative engagement activities; could you walk me through a typical week of programming and how you encourage residents to participate?
- 5How does your clinical team handle medical emergencies or sudden changes in a resident's health status, and what is your process for notifying family members in those situations?
- 6I appreciate that you engage with feedback online; how do you use input from families to improve the day-to-day experience and professional culture within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aides and social worker are very nice and caring. However, the housekeeping is terrible. I have scrubbed the floors myself and cleaned my mother’s room.”
“The physical therapy staff seems friendly, and that's why it got 2 stars. The receptionist was grumpy and rude because we didn't know we had to sign in. The colors inside the building are dull and drab.”
“My Dad has been a resident in the Milton facility for over a month now. I am very pleased with his care. The staff know him and treat him with respect, patience, and care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Milton Rehabilitation and Nursing Center has faced consistent deficiencies across multiple surveys, with families filing at least one complaint that triggered an inspection. The facility shows recurring problems with basic daily care assistance, resident assessment accuracy, and medication management. While all identified issues have correction dates from the facility, the pattern of repeated deficiencies in fundamental care areas suggests ongoing operational challenges that families should carefully consider.
Mar 15, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 28, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 6, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 15, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 10, 2023Routine13
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Milton Rehabilitation and Nursing Center
for profit
Chain Affiliation
Bedrock Care
8 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 10
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit miltonhealthpa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Broadway Manor
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Cypress Communities LLC
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Milton Developmental Services II
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Milton Developmental Services
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Country Comfort Alternative Living, INC.
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Oak Glen Healthcare and Rehabilitation Center
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