Heritage Place of Decatur
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a warm, family-like atmosphere and highly engaged activity programs. However, if your loved one has complex medication needs during hospital transfers, you should verify their protocol for continuity of care to avoid the pain management issues reported by some recent patients.
Google Reviews
Google Reviews
56 reviews analyzed“Heritage Place of Decatur is widely praised by families for its compassionate, hands-on nursing and therapy staff who treat residents like family. While many reviewers highlight significant improvements under new ownership, some concerns remain regarding the aging physical infrastructure and occasional lapses in medication or pain management during transitions from hospitals.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent rehabilitation and therapy services
- Clean and well-maintained environment
- High staff-to-resident ratio
- Engaging activity programs
Concerns
- Aging facility infrastructure (walls, paint, fixtures) (mentioned by 2 reviewers)
- Medication/pain management issues during hospital transfers
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses that rely heavily on a 'new ownership' narrative. While they attempt to address reviewers by name, they fail to acknowledge specific feedback, even using the same template for a 5-star praise review as they do for a 3-star complaint.
Questions for Your Tour
- 1I noticed your team is very active in responding to community feedback; how does that feedback loop help improve care for the residents here?
- 2With the high praise for your therapy services, could you tell me more about how the rehabilitation process works for a new resident?
- 3How does the nursing team manage medication schedules and pain management, especially during transitions like returning from a hospital stay?
- 4What specific steps are taken to ensure consistent care and communication between shifts to maintain that high level of attentiveness?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6Could you walk me through the protocol for handling medical emergencies or sudden changes in health during the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff truly care for their residents and the care team is so hands on, and compassionate.”
“The ladies loved to play all the games that had prizes. Oh to see their faces light up for prizes was especially wonderful.”
“The hospital didn't write any orders for pain meds or IV antibiotics. I got last pain meds at about 4 pm, they transported me at 8:30pm. Now my next meds was due at 8:45pm and wasn't given any before leaving hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Place of Decatur shows concerning patterns with families filing complaint reports that triggered recent inspections. The facility has recurring issues with heating and ventilation systems (found deficient in all three surveys), fire safety equipment, and care planning. While all deficiencies show correction dates, the repeated problems with basic building systems and the fact that families felt compelled to file complaints suggest ongoing operational challenges that warrant careful consideration during your visit.
Feb 27, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2025Complaint3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 21, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2024Routine13
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 22, 2023Routine3
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Decatur II Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
SHERRY CAVER
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 38 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit heritageplacedecatur.com
Medicare data downloads
Original nursing home datasets
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