Heritage Oaks
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews
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What this means for your family
Heritage Oaks is highly regarded for its compassionate staff and quality rehabilitation services, making it a strong candidate for short-term recovery. Since all current reviews are overwhelmingly positive, families should schedule a tour to observe the daily interactions and staff-to-resident ratios firsthand to ensure the environment matches their specific needs.
Google Reviews
Google Reviews
7 reviews on Google“Heritage Oaks receives consistent praise for its compassionate and attentive nursing staff, particularly regarding short-term rehabilitation services. Families frequently highlight the warm, home-like environment and the genuine affection staff members show toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, home-like environment
- Effective short-term rehabilitation care
- Strong team dedication
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the strong emphasis on compassionate care in your team's culture, how do you ensure that same level of individual attention remains consistent as you manage the needs of your 125 residents?
- 2I noticed your facility has a very warm, home-like atmosphere; could you walk me through what a typical day looks like for a resident to help us understand how that environment translates into daily activities?
- 3With your facility's focus on effective short-term rehabilitation, how do you coordinate the transition from intensive therapy back into the daily life of the nursing home community?
- 4Regarding the two recent state violations, could you share what steps the team has taken to address those specific areas and prevent them from recurring?
- 5Since you have a 4-star health inspection rating, what are the primary protocols you have in place to ensure high standards of safety and medical care are maintained for all residents?
- 6In the event of a medical emergency, how does your nursing staff communicate with family members, and what is the typical process for escalating care?
Personalized based on this facility's data
Key Review Excerpts
“She had a wonderful experience and I”
“What sets this community apart is the dedication of its staff. Each team member—from the c”
“The staff there are loving and such a good team. I would recommend moving your loved ones to Heritage Oaks I you are looking for short term or long term care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Oaks has recurring issues across three surveys, with persistent problems in fire safety systems and food handling that have appeared multiple times despite corrections. The facility shows ongoing challenges with fire alarms, sprinkler maintenance, and proper food storage/preparation across 2021, 2023, and 2025 inspections. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.
Apr 16, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 2, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 5, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Jun 17, 2021Routine4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Heritage Oaks
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Community Health Systems INC
Owner · Organization
Health Scholarships INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit heritageoakshealth.org
Medicare data downloads
Original nursing home datasets
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