Heritage Mills Personal Care Center

The home failed to report a written incident or condition to the Department within the required 24-hour timeframe.

Residents were not receiving required assistance with hygiene and incontinence management as indicated in their support plans.

A staff member used disrespectful language toward a resident, causing the resident to feel hated and unliked.

Cleaning spray bottles on a housekeeping cart were found without manufacturer's labels.

Staff members were observed using vaping devices inside the facility, violating smoking area and fire safety policies.

A ladder was being stored in stairwell 2, blocking immediate egress in the event of an emergency.

A resident refused prescribed medication for constipation 20 times without the prescribing physician being notified.

A resident was administered 7 tablets for pain instead of the prescribed 2 tablets as needed.

A resident was admitted to the secured dementia unit without a medical evaluation indicating a diagnosis of dementia or the need for secured care.

The most recent medical evaluation for a resident was not completed within the required annual timeframe.

Multiple staff members failed to complete required semiannual Medication Administration Record Reviews or had incomplete Initial Training Summary and Certification forms lacking trainer signatures and dates.