Heritage Manor of Slidell
Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.
based on 111 Google reviews
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What this means for your family
Heritage Manor of Slidell is highly regarded for its cleanliness and compassionate staff, making it a strong candidate for long-term care. However, families should be aware that occasional staffing shortages can lead to delays in resident assistance; we recommend asking how the facility manages call-ins during weekends and evenings.
Google Reviews
Google Reviews
111 reviews on Google“Heritage Manor of Slidell receives overwhelmingly positive feedback from families who frequently highlight the facility's cleanliness, welcoming atmosphere, and compassionate staff. While most reviewers praise the professionalism and responsiveness of the nursing and administrative teams, a small minority of negative reviews raise concerns regarding occasional understaffing, rude communication, and cleanliness issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Compassionate and attentive nursing staff
- Helpful and informative administrative team
- Efficient electronic check-in system
Concerns
- Occasional understaffing leading to slow response times (mentioned by 2 reviewers)
- Unprofessional or rude communication from specific staff members (mentioned by 3 reviewers)
- Reports of poor cleanliness or hygiene in specific rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that community input to improve the daily experience for residents?
- 2With a 3-star CMS staffing rating, could you walk me through how you manage shift transitions to ensure residents receive timely assistance during peak hours?
- 3I see that the facility is quite large with 120 residents; what specific protocols do you have in place to ensure consistent room cleanliness and hygiene across all wings?
- 4How do you address communication concerns to ensure that families always feel their questions are being handled with patience and professionalism?
- 5What does a typical daily activity schedule look like to keep residents engaged and connected with one another?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals in the Slidell area?
Personalized based on this facility's data
Key Review Excerpts
“The place is very clean, and the staff is friendly and professional. My sister is happy with the respect and dignity she has experienced. She even likes the food!”
“The first thing l noticed was how clean it looked and smelled. No patients in the hall needing help or crying out. Everyone really seems happy.”
“It's been a year since mom became a resident and I continue to be moved by the compassion of the administration, management, and staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor has faced multiple family complaints leading to deficiencies, with recurring issues in care planning, medication management, infection control, and safety hazards. The facility shows repeated problems with notifying families about resident incidents and posting required staffing information. While all deficiencies have correction dates, the pattern of complaints and recurring violations in core care areas warrants careful consideration during any visit.
Aug 20, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 4, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 7, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 7, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 11, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 27, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Federal Penalties
Fine
Apr 11, 2024
$11,333
Ownership & Operations
Who Operates This Facility
Heritage Manor of Slidell
for profit
Chain Affiliation
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 48
Ownership & Management
Owners
Medico LLC
Owner · Organization
Qsst Tr for Alison Beebe Sadler Danos and Her Descendants
Owner (parent company) · Organization
Qsst Tr for Felicia Beebe Stallard and Her Descendants
Owner (parent company) · Organization
Beebe, Elton
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit heritagemanorslidell.com
Medicare data downloads
Original nursing home datasets
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