Greenbriar Community Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
Greenbriar offers an attractive, clean environment with excellent activity programs and spacious private rooms, which many families find comforting. However, the recurring reports of nursing staff being distracted by phones and a lack of accountability for medical issues are significant red flags. We strongly recommend unannounced visits at different times of day to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
50 reviews on Google“Greenbriar Community Care Center receives highly polarized feedback, with many families praising the facility's cleanliness, private rooms, and engaging activities, while others report severe concerns regarding neglect and unprofessionalism. Critical reviews frequently cite issues with nursing staff responsiveness, poor hygiene, and a lack of accountability when medical incidents occur. Prospective families should be aware of these starkly contrasting experiences and conduct thorough, in-person monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Spacious private rooms with large bathrooms
- Active social calendar and community outings
- Responsive and helpful administrative support for Medicaid transitions
Concerns
- Nursing staff distracted by personal phone use and lack of resident supervision (mentioned by 3 reviewers)
- Poor hygiene and lack of basic grooming/bathing for residents (mentioned by 3 reviewers)
- High staff turnover and inconsistent quality of care (mentioned by 2 reviewers)
- Defensive management and lack of accountability for medical incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through how you ensure residents are consistently engaged and supervised during these community outings?
- 2Given the importance of consistent daily hygiene, what specific protocols do you have in place to ensure that every resident receives regular, high-quality assistance with bathing and grooming?
- 3With the facility's size and current staffing levels, how do you manage staff focus and ensure that caregivers remain fully attentive to residents' needs throughout their shifts?
- 4I see that you have been responsive to some feedback online; how does your management team foster an open culture of accountability when a family has concerns about a medical incident or care quality?
- 5Since medication management is a critical priority for us, could you explain the specific oversight process you use to ensure accuracy and consistency for residents?
- 6How do you maintain continuity of care for residents given the fluctuations in staffing that can sometimes occur in a facility of this size?
Personalized based on this facility's data
Key Review Excerpts
“My mom was admitted a week ago for pelvic fractures rehab and pt. I cannot say enough good things about the aides and CNA's that are taking care of her. They have been super gentle, accommodating, and extremely helpful.”
“My mom did not get bathes often and no proper grooming. People stole her personal care items and food items from her room. It got bad that I had to send pics to one of the admin to let them see the things that I provided for her.”
“Lack of awareness by nursing staff! Patient’s are allowed to wonder around while the staff are busy texting or talking on their phones! Then the blame the patients when it is not their fault!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaint reports resulting in 5 deficiencies, including issues with abuse/neglect reporting and care planning. The most recurring problems involve care planning and assessments, medication management, and fire safety measures. While all deficiencies have correction dates, the pattern of ongoing issues across multiple surveys—particularly repeated problems with resident assessments and care planning—suggests persistent operational challenges that families should carefully evaluate.
Oct 1, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 13, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 16, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2023Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Greenbriar Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 5 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit greenbriarccc.com
Medicare data downloads
Original nursing home datasets
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