Heritage Manor of Ransomville Assisted Living Program
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
The facility excels in providing a compassionate, family-oriented care environment with highly rated staff. While recent feedback is excellent, you should verify the current status of the building's infrastructure regarding any past flooding or maintenance issues mentioned in older reviews.
Google Reviews
Google Reviews
57 reviews on Google“Families considering Heritage Manor of Ransomville can expect a warm, homey environment characterized by exceptionally kind and attentive staff who treat residents like family. While recent reviews are overwhelmingly positive regarding care quality and cleanliness, one reviewer raised serious concerns regarding historical flooding issues and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Warm, family-like atmosphere
- Strong management and leadership
Concerns
- Historical issues with flooding and potential mold concerns
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the warm, family-like atmosphere here; how do you foster that sense of community among the 142 residents?
- 2With the nursing staff being so highly regarded for their compassion, how do you ensure that level of attentive care remains consistent during shift changes?
- 3Can you tell us more about the maintenance protocols in place to ensure the facility stays clean and well-maintained, specifically regarding moisture control and air quality?
- 4What kind of daily activities or social outings are available to help residents stay engaged with one another?
- 5How does the management team handle medical emergencies or urgent care needs during the overnight hours?
- 6We noticed the management team is very responsive to feedback; how does the leadership involve families in the ongoing care of our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The staff are attentive, kind, and always willing to help. The atmosphere feels warm and homey, which makes it a comfortable environment for the residents.”
“So I have an aunt staying at this facility and I must say the entire staff is absolutely amazing as well as responsive. Not sure who’s running it but the staff is in order, the facility is clean and and the communication is top tier.”
“I waited three weeks to write this review because I wanted to see if they were only being nice because my family member was new. It wasn't an act. The staff members here are wonderful. They're attentive, helpful, and very caring.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
56 violations from 23 inspections
Oct 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 14, 2025Complaint
Resident funds and valuables
Resident funds and valuables
Sep 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 4, 2025Complaint
Admission standards
Admission and retention standards
Resident services
Resident services
Resident services
Resident services
Aug 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Heritage Ransomville Management, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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