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Nursing HomeMedicaid Investigative

Heritage Lakeside

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1016 Lakeshore Dr, Rice Lake, WI 5486850 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 18 Google reviews

5
4
3
2
1
Heritage Lakeside Nursing Home in Rice Lake, WI — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (21 vs median 7)

Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · $115,181 in fines

Source: Medicare data

What this means for your family

Heritage Lakeside has shown a positive trend in recent months, particularly regarding facility renovations and management updates. However, because of past reports regarding billing transparency and staffing levels, we recommend requesting a tour to observe current staffing ratios and asking for a clear explanation of their billing process for insurance claims.

Google Reviews

Google Reviews

18 reviews on Google
Heritage Lakeside receives highly polarized feedback, with recent reviews highlighting significant facility upgrades and a positive shift under new management. While some families praise the effective rehabilitation therapy and attentive care, others express serious concerns regarding administrative billing issues, staffing shortages, and poor food quality. Families considering this facility should weigh the recent physical improvements against reports of inconsistent care standards.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Recent facility renovations and updates
  • Staff described as kind and attentive by some families
  • Supportive management team

Concerns

  • Understaffing and overworked employees (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02023(4)2.32024(3)3.42025(8)3.72026(6)

Distribution · 21 analyzed

5
8
4
3
3
1
2
0
1
9

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent facility renovations, what specific upgrades have been made to the common areas and resident rooms to improve daily comfort?
  • 2I noticed the facility has been working through some staffing challenges; what is your current plan for ensuring consistent, personalized attention for each of the 50 residents?
  • 3We understand that dining is a key part of the resident experience; what steps are you taking to improve the variety and quality of the meal service?
  • 4Communication is very important to our family; what is the best way for us to stay updated on our loved one's care and daily progress?
  • 5With the physical and occupational therapy programs being a noted strength here, how are these sessions integrated into a resident's daily routine?
  • 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?

Personalized based on this facility's data


Key Review Excerpts

The Physical and Occupational therapy team was amazing and the rest the staff was awesome, total care and concern.

Rehab patient · 2023★★★★★

He was treated with dignity and respect. He had a partial hip replacement. He was in his 90's. He had rehabilitation and returned home.

Long-term resident's family · 2025★★★★★

You can tell Heritage Lakeside has worked on improving the facility with new flooring and paint. The room my family member was in was very nice, clean and updated.

Long-term resident's family · 2026★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.53hrs
OK
Registered nurses for medical care
Total Nursing
5.20hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.8%
Worse than Avg
Here
16.8%
US
12.1%
WI
5.2%
Barron
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
15.5%
WI
15.9%
Barron
9.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
15.3%
WI
19.9%
Barron
24.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
19.5%
WI
16.8%
Barron
18.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.6%
Mixed vs Avgs
Here
14.6%
US
14.4%
WI
16.7%
Barron
22.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.4%
Worse than Avg
Here
91.4%
US
93.4%
WI
95.6%
Barron
99.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.5%
Worse than Avg
Here
67.5%
US
79.8%
WI
82.2%
Barron
86.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.7%
Mixed vs Avgs
Here
88.7%
US
81.8%
WI
86.6%
Barron
94.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Barron
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Well above state avg (9.8)
38 complaint-triggered
$115,181 in fines

Heritage Lakeside has a concerning pattern of deficiencies with families frequently filing complaints that triggered over half of the 110 violations found across 16 surveys. The facility repeatedly struggles with basic care standards including wound care, nursing staffing levels, and food safety. While all issues show correction dates, the recurring problems with pressure ulcer prevention, inadequate nurse staffing, and infection control suggest ongoing challenges with consistent quality care delivery.

Apr 8, 2026Routine
11
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Oct 20, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 7, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 2, 2025Complaint
2
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 8, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 15, 2025Routine
17
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0620Minimal · WidespreadCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Jun 17, 2024

$115,181

Payment Denial

Jun 17, 2024

105-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Lakeside

Organization Type

for profit

Ownership & Management

Owners

Markowitz, Alan

Owner

100%

Key personnel

Miller, ArielW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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