Heritage Lakeside
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 7)
Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · $115,181 in fines
What this means for your family
Heritage Lakeside has shown a positive trend in recent months, particularly regarding facility renovations and management updates. However, because of past reports regarding billing transparency and staffing levels, we recommend requesting a tour to observe current staffing ratios and asking for a clear explanation of their billing process for insurance claims.
Google Reviews
Google Reviews
18 reviews on Google“Heritage Lakeside receives highly polarized feedback, with recent reviews highlighting significant facility upgrades and a positive shift under new management. While some families praise the effective rehabilitation therapy and attentive care, others express serious concerns regarding administrative billing issues, staffing shortages, and poor food quality. Families considering this facility should weigh the recent physical improvements against reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Recent facility renovations and updates
- Staff described as kind and attentive by some families
- Supportive management team
Concerns
- Understaffing and overworked employees (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific upgrades have been made to the common areas and resident rooms to improve daily comfort?
- 2I noticed the facility has been working through some staffing challenges; what is your current plan for ensuring consistent, personalized attention for each of the 50 residents?
- 3We understand that dining is a key part of the resident experience; what steps are you taking to improve the variety and quality of the meal service?
- 4Communication is very important to our family; what is the best way for us to stay updated on our loved one's care and daily progress?
- 5With the physical and occupational therapy programs being a noted strength here, how are these sessions integrated into a resident's daily routine?
- 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“The Physical and Occupational therapy team was amazing and the rest the staff was awesome, total care and concern.”
“He was treated with dignity and respect. He had a partial hip replacement. He was in his 90's. He had rehabilitation and returned home.”
“You can tell Heritage Lakeside has worked on improving the facility with new flooring and paint. The room my family member was in was very nice, clean and updated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Lakeside has a concerning pattern of deficiencies with families frequently filing complaints that triggered over half of the 110 violations found across 16 surveys. The facility repeatedly struggles with basic care standards including wound care, nursing staffing levels, and food safety. While all issues show correction dates, the recurring problems with pressure ulcer prevention, inadequate nurse staffing, and infection control suggest ongoing challenges with consistent quality care delivery.
Apr 8, 2026Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 7, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 15, 2025Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jun 17, 2024
$115,181
Payment Denial
Jun 17, 2024
105-day denial
Ownership & Operations
Who Operates This Facility
Heritage Lakeside
for profit
Ownership & Management
Owners
Markowitz, Alan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit heritagelakesiderehab.com
Medicare data downloads
Original nursing home datasets
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