Dove Healthcare - Rice Lake
Strong Medicare quality ratings; families often praise compassionate and kind nursing staff. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
This facility is frequently praised for its kind and compassionate nursing staff, making it a strong candidate for those prioritizing bedside manner. However, given the serious concerns raised about administrative transparency and care protocols, we recommend that families schedule a tour to specifically ask how management handles care plan disagreements and state compliance inquiries.
Google Reviews
Google Reviews
6 reviews on Google“Dove Healthcare - Rice Lake receives highly polarized feedback, with long-term families praising the compassionate and responsive nature of the staff. However, serious concerns regarding administrative transparency and adherence to care standards for high-needs residents have been raised by some visitors. Prospective families should weigh the reported kindness of the nursing team against the potential for communication gaps with management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind nursing staff
- Responsive to family concerns
- Modern facility with quality equipment
Concerns
- Lack of administrative transparency and adherence to care protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your high CMS ratings for health inspections, what specific processes do you have in place to maintain such consistent care standards?
- 2I noticed that communication is a top priority for families; could you walk me through the typical process for how you keep us updated on our loved one's daily health and well-being?
- 3How do you ensure that care protocols are clearly communicated and consistently followed by all staff members across different shifts?
- 4Since you have a smaller capacity of 50 residents, how does this size influence the way you foster a sense of community and daily engagement for those living here?
- 5I see that you actively engage with feedback online; how do you incorporate family input into your administrative decision-making process?
- 6Given the modern equipment available here, how is this technology utilized to improve the safety and medical care of residents during an emergency?
Personalized based on this facility's data
Key Review Excerpts
“Nearly every single staff member we met over that entire time was respectful and kind, and many of them truly cared deeply about my family member. Their work is difficult, but they listened to our concerns and made modifications as needed.”
“Dove Healthcare in Rice Lake is the most caring and compassionate nursing home and rehabilitation facility I have ever visited. My mother is currently staying here for rehabilitation and I have nothing but the most respect for every single employee here.”
“Their care is negligent and substandard at best. Their administration lies about policy. They do not follow state guidelines for proper care of an incapable individual.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dove Healthcare - Rice Lake has had 9 deficiencies across two surveys, with one complaint-triggered investigation where families reported concerns about abuse/neglect response procedures. The main issues involved fire safety systems (sprinklers, smoke barriers), resident rights during transfers, and electrical equipment safety. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems.
Jan 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 13, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Dove Healthcare - Rice Lake
for profit
Chain Affiliation
Dove Healthcare
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Dove 8 Opco Holdco LLC
Owner · Organization
Divine Hc Holdco LLC
Owner (parent company) · Organization
Goldstar Capital Partners LLC
Owner (parent company) · Organization
Goldstar Wisconsin Associates, LLC
Owner (parent company) · Organization
Goldstar-Divine Holdings Dove 8 LLC
Owner (parent company) · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit dovehealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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