Heritage Hall Tazewell
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High RN turnover (60%)
Below average in VA · Critically understaffed (RN) · Worst in HERITAGE HALL chain · $78,553 in fines
What this means for your family
This facility has a history of severe, recurring complaints regarding basic hygiene, feeding assistance, and medication management. While some families report positive experiences, the frequency of reports involving neglect is high; we strongly recommend visiting unannounced and speaking directly with current residents' families before making a decision.
Google Reviews
Google Reviews
39 reviews on Google“Heritage Hall Tazewell receives deeply polarized feedback, with numerous families reporting severe neglect, including issues with hygiene, medication management, and failure to assist residents with basic needs like feeding. While some reviewers praise the facility for a home-like atmosphere and kind staff, these positive experiences are frequently overshadowed by alarming reports of bedsores, unaddressed medical orders, and poor communication. Families considering this facility should be aware of the significant consistency issues regarding the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Home-like atmosphere
- Some staff members described as kind and professional
- Clean facility environment (according to some reviewers)
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 5 reviewers)
- Inconsistent or dangerous medication management (mentioned by 3 reviewers)
- Failure to assist residents with feeding (mentioned by 3 reviewers)
- Understaffing and staff inattentiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 180 residents, how does your team ensure that each individual receives consistent, timely assistance with personal hygiene and toileting needs throughout the day?
- 2Can you walk me through your specific protocols for medication administration to ensure accuracy and prevent missed doses for residents?
- 3Given the current staffing levels, how do you ensure that residents who require physical assistance during mealtimes are fully supported and monitored?
- 4What specific training or oversight programs do you have in place to improve the consistency of care and staff responsiveness?
- 5How does your team communicate updates or concerns to families, and what is the best way for us to stay involved in our loved one's daily care plan?
- 6What does a typical daily activity schedule look like for residents, and how do you encourage engagement for those who may need extra support?
Personalized based on this facility's data
Key Review Excerpts
“They let patients that can't feed their self do without and they make them lay in their pee and poop they don't care about them”
“I must almost daily call and complain because they continuously neglect following my Great Aunt's doctors orders.”
“The nurses are so caring and personable. The faculty is clean and everyone smiles and speaks when you come in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 9 deficiencies, including recent issues in 2024 with medication management, treatment care, wound care, and safety hazards. The facility shows recurring problems with resident assessments and care planning across multiple surveys, though all violations have correction dates. While deficiencies span several years, the pattern of ongoing complaints and repeated issues in core care areas warrants careful consideration.
Jun 12, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 8, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Meet other general requirements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 8, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 6, 2024Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 26, 2022Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Sep 12, 2019Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 12, 2025
$78,553
Ownership & Operations
Who Operates This Facility
Heritage Hall Tazewell
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 16 of 16 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit heritage-hall.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.