Heritage Court Post Acute of Scottsdale
Limited public data on Heritage Court Post Acute of Scottsdale. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 223 Google reviews
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What this means for your family
This facility offers highly effective rehabilitation services and several standout caregivers who are deeply committed to patient recovery. However, families must be extremely vigilant regarding medication accuracy and responsiveness to call lights, as multiple recent reports indicate significant lapses in basic care and hygiene.
Google Reviews
Google Reviews
223 reviews analyzed“Families considering Heritage Court should be aware of significant discrepancies in care quality, as some residents report exceptional rehabilitation success and kind staff, while others report severe neglect and medication errors. While many praise specific staff members for their compassion, there are serious, recurring allegations regarding delayed response to call lights and inadequate hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective rehabilitation and physical therapy
- Professional doctors and administrators
- Pleasant facility scent
Concerns
- Delayed response to call lights and bathroom assistance (mentioned by 3 reviewers)
- Inadequate hygiene and neglect (soiled diapers/unattended) (mentioned by 2 reviewers)
- Medication and lab order errors
- Facility cleanliness issues (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to hear that the facility has such a pleasant scent and a welcoming atmosphere; what kind of daily activities or social programs do you have planned to keep residents engaged?
- 2Since your staff is often described as very compassionate, how do you ensure that this high level of personal care is maintained during busy shifts when call lights might be frequent?
- 3Could you walk me through your specific protocols for medication administration and how you double-check lab orders to ensure everything is perfectly accurate?
- 4What specific steps does your cleaning and housekeeping team take to ensure that resident rooms and common areas are kept impeccably clean and hygienic every day?
- 5In the event of a medical emergency or a sudden change in a resident's condition after hours, how does the nursing staff coordinate with the doctors and administrators?
- 6I noticed the administration is active in responding to feedback; how does the facility use resident or family concerns to improve communication and response times for bathroom assistance?
Personalized based on this facility's data
Key Review Excerpts
“My husband is here for rehab therapy. He is very pleased with the therapists, nurses, doctors, administrators, staff & service workers. They want Dale to heal & make a good recovery.”
“I was a patient at heritage, they took very good care of me and the staff were very professional and kind. Shure there were delays on call button time but I wasn't the only patient there.”
“I do not recommend Heritage Court Post Acute to anyone who expects safe, consistent, or competent care for their loved one. During my father’s stay, I had to personally review his medication list multiple times because of repeated errors that could have seriously harmed him.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 30, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Mar 2, 2026ComplaintCleanReport
The state complaint survey was conducted on March 2, 2026, through March 2, 2026, of the following complaint #s 00159393, 00159335. There were no deficiencies cited.
Oct 31, 2025ComplaintCleanReport
Investigation of the following complaints were conducted on October 31, 2025 during Complaint Survey ID 1DA6BA: 00149196, 00148382, 00148402. There were no deficiencies cited.
Apr 21, 2025Complaint
Violation cited
Violation cited
Apr 15, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on April 15, 2025 through April 17, 2025, for the investigation of intake # AZ00155343, AZ00156953, AZ00164634, AZ00164638, AZ00166795, AZ00172321, AZ00177662, AZ00178336, AZ00178853, AZ00178964, AZ00181992, AZ00182344, AZ00183000. There were no deficiencies cited.
Apr 15, 2025Complaint
The State compliance survey was conducted on April 15, 2025 thorough April 18, 2025, in conjunction with the investigation of complaints #AZ00178829, AZ00181788, AZ00186973, AZ00187041, AZ00187042, AZ00188142, AZ00188403, AZ00188840, AZ00189211, AZ00189207, 00126380, 00127047, 00127153 , 00215365, AZ00189091, AZ00188375, AZ00188104, AZ00186908, AZ00186264, AZ00183119, AZ00182562. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Feb 24, 2025Complaint
Complaints investigated on February 24, 2025
Violation cited
Violation cited
Violation cited
Dec 31, 2024Complaint
A complaint survey was conducted on December 31, 2024 for the investigation of intake # AZ00220735 and AZ00220669. There were deficiencies cited.
Based on clinical record review, staff interviews, and review of facility policies and procedures, the facility failed to ensure adequate supervision was provided to one resident (#1) to prevent elopement. Findings included: Resident #1 was admitted to the facility on December 11, 2024 with diagnosis of encephalopathy, dementia, and alzheimer's Disease. A review of record titled LN-Elopement/Wandering Evaluation-V2 dated December 11, 2024 revealed a score of 10.0 indicating resident is high risk. A review of care plan initiated on December 11, 2024 revealed resident at risk for impaired cognitive function/dementia or impaired thought processes related to new environment. The interventions with a revision date of December 30, 2024 included to administer medication as ordered, identify self at each interaction, face when speaking and make eye contact, reduce any distractions- turn off TV, radio, close door etc., use simple, directive sentences, provide with necessary cues- stop and return if agitated, and keep routine consistent and try to provide consistent care givers as much as possible in order to decrease confusion A review of care plan initiated on December 12, 2024 revealed Elopement risk/wanderer related to dementia. The goal included that safety will be maintained through the review date. The interventions with a revised date of December 16, 2024 included 1:1 supervision, document wandering behavior and attempted diversional interventions, identify pattern of wandering: Is wandering purposeful, aimless, or escapist? Is resident looking for something? Does it indicate the need for more exercise? Intervene as appropriate and provide structured activities: toileting, walking inside and outside, provide structured activities: toileting, walking inside and outside, reorientation strategies including signs, pictures and memory boxes. A review of record titled POC Response History Task: Behavior Symptoms dated December 15, 2024 at 15:12 revealed a check mark for wandering. Review of record dated December 15, 2024 revealed "At approximately 1915 it was noted that patient was no longer in her room. Staff conducted a room to room search and searched area around the building. Police were notified at approximately 1930 and a search was initiated. Police found the patient on the corner of Osborn and Miller street and returned her to facility. A head to toe assessment was performed and no injuries were noted". Staff notified the provider and family member, care plan updated and one on one supervision was initiated. Review of MDS (Minimum Data Set) assessment dated December 16, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 3.0 indicating severely impaired cognition, resident has inattention and disorganized thinking behavior continuously present, does not fluctuate, has wandering behavior occured 1 to 3 days, and has an active diagnosis of Anemia, Hypertension, Alzheimer's Disease, and Non-Alzheimer's Dementia. Review of facility docu
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References & Resources
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Google Reviews
223 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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