Heritage Center, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 165 Google reviews
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What this means for your family
The facility's rehabilitation team is highly regarded and consistently helps patients recover strength, making it a strong choice for short-term therapy. However, families should be vigilant regarding daily care; ensure you have a clear plan for communication with nursing staff and monitor your loved one's needs, as several reviewers noted that response times can be slow during peak hours.
Google Reviews
Google Reviews
165 reviews on Google“The Heritage Center receives high praise for its rehabilitation department, with many families and former patients noting significant improvements in strength and mobility after therapy. However, there is a recurring pattern of concern regarding nursing and CNA staffing levels, with some reviewers reporting neglect, slow response times to call buttons, and poor communication during transitions of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and dedicated nursing staff
- Strong focus on patient rehabilitation and recovery
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
- Communication issues between administration and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that physical and occupational therapy are such strong highlights here, how do you integrate those services into a resident's daily routine?
- 3With the current staffing levels, what is the standard protocol for ensuring residents receive timely assistance when they use their call lights?
- 4I’ve heard great things about your facility's cleanliness, but I’m curious about the dining experience—what steps are you taking to improve the variety and quality of the meals provided?
- 5Regarding the recent health inspection findings, what specific changes or training programs have you implemented to address those areas and ensure high-quality care?
- 6How does your nursing team coordinate with families when there is a change in a resident’s medical status, and what is your process for handling urgent health concerns?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists were excellent. They fully prepared me for taking care of myself at home. Most of the nursing staff were excellent care givers.”
“The therapy department was wonderful, they got her over her fear of being alone and strengthened her whole body that she was able to walk and take care of her self again.”
“My mother was at Heritage for 2 and1/2 years! Although there are some employees that truly care and work hard my advice is to try any other option as much as you can for your loved one! ... there is a HUGE communication problem among the employees and administration and family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Heritage Center has 28 deficiencies across three surveys, with recurring issues in care planning, nutrition services, and fire safety systems. While all violations have been corrected by the facility, persistent problems include inadequate resident assessment and care plan development, appearing in all three inspections, plus repeated fire safety deficiencies. The pattern suggests ongoing challenges with fundamental care coordination and safety compliance.
Jun 4, 2025Routine10
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 28, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jan 23, 2020Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Heritage Center, the
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 139 of 194
Ownership & Management
Owners
Preston, Forrest
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
165 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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