Heritage Care and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in IA · Below chain average · No penalties on record
What this means for your family
The facility appears to be a strong option for post-surgical rehabilitation based on recent positive feedback. However, families should remain vigilant regarding the quality of bedside care and staff interaction, as there is a significant historical report of poor conduct during sensitive end-of-life situations.
Google Reviews
Google Reviews
8 reviews on Google“Heritage Care and Rehabilitation Center receives high praise for its rehabilitation services, with patients noting the staff is kind and helpful during recovery. However, the facility has faced serious historical criticism regarding the compassion and professionalism of its nursing aides during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Effective post-surgery rehabilitation
- Kind and helpful staff
- Professional organizational management
Concerns
- Lack of compassion and professionalism from nursing aides
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, how does the facility ensure that residents receive consistent, personalized attention throughout the day and night?
- 2I noticed that some feedback highlights a need for more compassionate interactions from nursing aides; what kind of training or culture-building initiatives are you implementing to ensure every team member provides warm, patient-centered care?
- 3Since the facility is highly regarded for post-surgery rehabilitation, what specific steps are taken to transition a resident from intensive therapy back into their daily routine within the facility?
- 4With a capacity of 71 residents, how do you foster a sense of community and ensure that residents stay socially engaged and active on a daily basis?
- 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
- 6I see that you have engaged with some online feedback; how do you use that type of family input to make tangible improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“Heritage Care and Rehabilitation Center did so good on helping me recover from neck surgery. The staff was so kind and helpful each and every person there.”
“What I found to be unacceptable and extremely disturbing was the lack of attention, compassion and human decency that was exhibited by the Heritage aide during the final moments when my grandmother passed.”
“Very well organized and professional team here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Care has a pattern of recurring fire safety and electrical system deficiencies across multiple surveys, with cooking facility protection and electrical equipment issues appearing repeatedly from 2023 through 2025. Families have filed complaints that triggered inspections revealing problems with treatment care and medical record privacy. While all deficiencies show correction plans, the persistence of fire safety and electrical problems across surveys suggests ongoing maintenance challenges that families should discuss during visits.
Aug 14, 2025Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 12, 2024Routine1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 15, 2023Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Ownership & Operations
Who Operates This Facility
Heritage Care and Rehabilitation Center
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 70 of 89
Ownership & Management
Owners
Iowa Portfolio Opco Holdings LLC
Owner · Organization
Doros Generation Trust U/a/d 1/3/12
Owner (parent company) · Organization
Oakway Operations LLC
Owner (parent company) · Organization
Rajchenbach, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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