I O O F Home and Community Therapy Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews

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What this means for your family
The IOOF Home is highly regarded for its compassionate nursing staff and consistent communication with families. However, prospective families should be aware of recent reports regarding administrative leadership; we recommend meeting with the facility's director to ensure their approach to financial and care-related discussions aligns with your expectations for empathy.
Google Reviews
Google Reviews
12 reviews on Google“Families generally describe the IOOF Home as a compassionate facility with a strong culture of caring and attentive nursing staff. While many long-term family members praise the kindness and communication they received, recent negative feedback highlights significant concerns regarding administrative leadership and a perceived lack of empathy during difficult financial or medical transitions.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Proactive communication with families
- Compassionate culture of care
- High quality of resident hygiene and presentation
Concerns
- Poor administrative leadership and lack of empathy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent health inspection results, what specific steps is the facility taking to improve its overall CMS rating?
- 2I noticed some feedback regarding administrative communication; could you walk me through how your leadership team stays connected with families to ensure concerns are addressed promptly?
- 3With a 4-star staffing rating, how do you ensure that the nursing team has the support they need to maintain the high level of resident hygiene and care that families have praised?
- 4Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying family members immediately?
- 6Since value for the cost of care is a priority for us, could you help us understand what is included in your base rate versus any additional service fees we should anticipate?
Personalized based on this facility's data
Key Review Excerpts
“The nurses have all been very kind and concerned about her. We receive updates from staff by phone and text. They make sure she's bathed and presentable.”
“From the executive director through every staff member they have built a culture of caring and compassion that they all generously share with the residents.”
“Absolutely horrific experience with the leader of the facility - he acted out as a bully as opposed to a caregiver, in my family’s time of making tough decisions he was more concerned with finances and showed no empathy with the situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 35 deficiencies across 4 surveys, including families filing complaints about food safety and staffing inadequacy. Recurring issues span nutrition and dietary services, fire safety systems, and resident assessment processes. While most deficiencies have correction dates, problems persist across multiple surveys, particularly with food service standards and safety infrastructure, suggesting ongoing operational challenges that families should carefully consider.
Mar 19, 2026Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 13, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 21, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 11, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Jan 8, 2024
$2,634
Fine
Jan 2, 2024
$2,117
Fine
Dec 11, 2023
$4,233
Fine
Aug 11, 2023
$21,892
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 30, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 19, 2026InspectionClean
Fed violations: 1, State violations: 0
Jan 9, 2026OtherClean
Fed violations: 0, State violations: 0
Dec 22, 2025OtherClean
Fed violations: 0, State violations: 0
Oct 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
Apr 14, 2025InspectionClean
Fed violations: 0, State violations: 0
Mar 13, 2025InspectionClean
Fed violations: 3, State violations: 0
Feb 12, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
I O O F Home and Community Therapy Center
nonprofit
Ownership & Management
Owners
Davis, Michael
Owner
Heckart, Michelle
Owner
Knoch, Stephanie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit ioofhome.com
Medicare data downloads
Original nursing home datasets
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