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Nursing HomeMedicaid

I O O F Home and Community Therapy Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1037 19th Street Sw, Mason City, IA 5040182 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 12 Google reviews

5
4
3
2
1
I O O F Home and Community Therapy Center Nursing Home in Mason City, IA — Street View
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What this means for your family

The IOOF Home is highly regarded for its compassionate nursing staff and consistent communication with families. However, prospective families should be aware of recent reports regarding administrative leadership; we recommend meeting with the facility's director to ensure their approach to financial and care-related discussions aligns with your expectations for empathy.

Google Reviews

Google Reviews

12 reviews on Google
Families generally describe the IOOF Home as a compassionate facility with a strong culture of caring and attentive nursing staff. While many long-term family members praise the kindness and communication they received, recent negative feedback highlights significant concerns regarding administrative leadership and a perceived lack of empathy during difficult financial or medical transitions.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0Value2.0

Strengths

  • Kind and attentive nursing staff
  • Proactive communication with families
  • Compassionate culture of care
  • High quality of resident hygiene and presentation

Concerns

  • Poor administrative leadership and lack of empathy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(2)5.02019(3)5.02020(2)1.02023(1)3.02025(2)3.72026(3)

Distribution · 13 analyzed

5
10
4
0
3
0
2
0
1
3

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent health inspection results, what specific steps is the facility taking to improve its overall CMS rating?
  • 2I noticed some feedback regarding administrative communication; could you walk me through how your leadership team stays connected with families to ensure concerns are addressed promptly?
  • 3With a 4-star staffing rating, how do you ensure that the nursing team has the support they need to maintain the high level of resident hygiene and care that families have praised?
  • 4Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially active?
  • 5In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying family members immediately?
  • 6Since value for the cost of care is a priority for us, could you help us understand what is included in your base rate versus any additional service fees we should anticipate?

Personalized based on this facility's data


Key Review Excerpts

The nurses have all been very kind and concerned about her. We receive updates from staff by phone and text. They make sure she's bathed and presentable.

Long-term resident's family · 2020★★★★★

From the executive director through every staff member they have built a culture of caring and compassion that they all generously share with the residents.

Long-term resident's family · 2025★★★★★

Absolutely horrific experience with the leader of the facility - he acted out as a bully as opposed to a caregiver, in my family’s time of making tough decisions he was more concerned with finances and showed no empathy with the situation.

Family member · 2025☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
4.42hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility43.1%
Worse than Avg
Here
43.1%
US
15.5%
IA
19.4%
Cerro gordo
25.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IA
4.1%
Cerro gordo
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IA
93.9%
Cerro gordo
98.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
19.4%
IA
25.9%
Cerro gordo
24.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IA
95.3%
Cerro gordo
97.9%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
3.2%
IA
3.7%
Cerro gordo
3.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
IA
73.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
IA
84.1%
Cerro gordo
93.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
IA
2.0%
Cerro gordo
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
4penalties
Well below state avg (6.2)
3 complaint-triggered
$30,876 in fines

This facility has a concerning pattern with 35 deficiencies across 4 surveys, including families filing complaints about food safety and staffing inadequacy. Recurring issues span nutrition and dietary services, fire safety systems, and resident assessment processes. While most deficiencies have correction dates, problems persist across multiple surveys, particularly with food service standards and safety infrastructure, suggesting ongoing operational challenges that families should carefully consider.

Mar 19, 2026Routine
3
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 13, 2025Routine
6
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 21, 2024Routine
13
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Aug 11, 2023Complaint
3
0812Immediate jeopardy · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Federal Penalties

Fine

Jan 8, 2024

$2,634

Fine

Jan 2, 2024

$2,117

Fine

Dec 11, 2023

$4,233

Fine

Aug 11, 2023

$21,892

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
4deficiencies
Mar 30, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Mar 19, 2026Inspection
Clean

Fed violations: 1, State violations: 0

Jan 9, 2026Other
Clean

Fed violations: 0, State violations: 0

Dec 22, 2025Other
Clean

Fed violations: 0, State violations: 0

Oct 13, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Apr 14, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Mar 13, 2025Inspection
Clean

Fed violations: 3, State violations: 0

Feb 12, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

I O O F Home and Community Therapy Center

Organization Type

nonprofit

Ownership & Management

Owners

Davis, Michael

Owner

Heckart, Michelle

Owner

Knoch, Stephanie

Owner

Key personnel

Dodson, SandraOfficer / DirectorNattress, ShirleyOfficer / DirectorRice, ThomasOfficer / DirectorSmith, RogerOfficer / DirectorHelgeson, ScottOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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