Assisted Living

Heritage at Fox Run Assisted Living

Name: Public quality & inspection record for Heritage at Fox Run Assisted Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.

3121 Macineery Drive, Council Bluffs, IA 51501|132 beds|Licensed & Active

Google rating

4.2/5

based on 40 Google reviews

(712) 435-7322 Directions Website

Street View

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What this means for your family

The Heritage at Fox Run offers a clean, engaging environment with a generally well-regarded staff, making it a strong contender for independent living. However, families should be cautious regarding memory care; ensure you have clear, written documentation of all fees and ask specific questions about their protocols for reporting resident injuries and medical incidents.

Google Reviews

40 reviews on Google

“The Heritage at Fox Run is frequently praised for its clean, bright environment and a staff that many families describe as compassionate and attentive. While many reviewers highlight the facility as a welcoming home for their loved ones, some families have raised concerns regarding communication gaps, inaccurate information during the sales process, and serious lapses in medical oversight for memory care residents.”

Quality Themes

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Strengths

Clean and well-maintained facility
Friendly and compassionate nursing staff
Engaging activities and field trips
Informative and welcoming tour experience

Concerns

Inaccurate communication regarding fees and services (mentioned by 2 reviewers)
High staff turnover and lack of accountability in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed you are very active in responding to feedback online; how do you use that community input to improve the daily experience for residents?
2Could you walk me through the process for medication management to ensure accuracy and consistency for residents?
3We understand that clear communication is vital; what is your standard process for keeping families updated on any changes to care plans or billing?
4I see that you offer a variety of field trips and activities; what is a favorite outing or event that the residents have really enjoyed recently?
5Since you have a larger community of 132 residents, how do you ensure that each individual in memory care receives consistent, personalized attention from the staff?
6What protocols do you have in place for handling medical emergencies, and how do you coordinate with local healthcare providers to ensure timely care?

Personalized based on this facility's data

Key Review Excerpts

“The facility is bright and clean. No odor- a lot of amenities. Kim showed us around and she very patient, friendly, helpful and knowledgeable.”

Prospective family member · 2023★★★★★

“She fell recently a few times and had facial bruising and a large bump on her head and they did not seek medical attention until hospice came in days later telling them she needed to go to the hospital.”

Memory care family member · 2023★☆☆☆☆

“During our tour we were informed transportation to and from appointments was available and the first 2 were free. Any rides after were $10 a ride. However, when she moved in and got the paperwork it was actually $10 EACH WAY so really $20 a ride.”

Resident's family · 2023★★★☆☆

Source: 40 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

5deficiencies

Apr 30, 2025InspectionNo deficiencies

Clean