Heartland Villa Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptionally clean and odor-free environment. Still worth an in-person visit.
based on 72 Google reviews
Watch Heartland Villa Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Heartland Villa is highly regarded for its cleanliness and compassionate staff, making it a strong candidate for rehabilitation and long-term care. However, if your loved one requires specialized medical procedures, such as ostomy care, be sure to interview the nursing leadership directly to ensure they have the necessary expertise and training to meet those specific needs.
Google Reviews
Google Reviews
72 reviews on Google“Heartland Villa Nursing And Rehabilitation Center is widely praised by families and former residents for its exceptionally clean environment and warm, attentive staff. Reviewers frequently highlight the facility's lack of unpleasant odors and the compassionate, family-like care provided by the nursing and therapy teams. While the vast majority of feedback is glowing, one reviewer noted a specific concern regarding the staff's ability to manage specialized medical needs like ostomy care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and odor-free environment
- Warm, attentive, and compassionate nursing staff
- Effective physical and occupational therapy programs
- Welcoming and family-oriented atmosphere
Concerns
- Inconsistent training or capability regarding specialized medical procedures (e.g., ostomy care)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that Heartland Villa is highly regarded for its clean and welcoming environment, what specific activities or social programs do you offer to help new residents feel at home and connected to others?
- 2I noticed the facility has a strong focus on physical and occupational therapy; how do you coordinate these sessions with the daily nursing care schedule?
- 3With a smaller capacity of 45 residents, how does your team ensure that each individual receives consistent, personalized attention throughout the day and night?
- 4We understand that specialized medical needs can arise; could you walk us through your process for training staff on specific procedures like ostomy care to ensure high-quality support?
- 5I see that you actively engage with feedback online; how does that culture of communication help you address family concerns or improve care protocols in real-time?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members during the transition to higher-level care?
Personalized based on this facility's data
Key Review Excerpts
“Starting at the front door …no smells of urine/pine-sol. The staff here is top notch …starting with the director and continuing with nursing, laundry, dietary, ancillary, therapy…there are not enough adjectives to describe the level of care we experienced with our mothers stay.”
“Unlike the last home she was in, she isn't left in her room all of the time. She eats often in the dining room, participates in lots of activities (including Bingo, her favorite), happy to see us but not upset when we leave.”
“The therapy staff of Michelle, Trent and Carrie did an incredible job getting his physical and mental strength back up and the entire team was so kind and welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint in December 2024 regarding treatment and care quality, which was corrected. The facility shows recurring issues with fire safety systems and electrical safety, appearing across multiple surveys from 2018 to 2024, though all violations have been addressed with correction dates. Additional deficiencies involved resident rights and care planning, but these appear to be isolated incidents rather than ongoing patterns.
Dec 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 6, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 27, 2019Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 16, 2024
$8,788
Ownership & Operations
Who Operates This Facility
Heartland Villa Nursing and Rehabilitation Center
for profit
Chain Affiliation
Encore Health Partners
12 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 12
Ownership & Management
Owners
Encore Investors LLC
Owner · Organization
Fischel, Mayer
Owner (parent company)
Grinspan, Eli
Owner (parent company)
Grinspan, Isaac
Owner (parent company)
Rubenstein, David
Owner (parent company)
Zoberman, Sarah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives