Heartland Nursing & Rehab Center
Strong Medicare quality ratings; families often praise compassionate and patient staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
This facility is highly regarded for its specialized dementia care and welcoming environment. However, because there are serious, albeit less frequent, reports regarding hygiene and staff responsiveness, we strongly recommend conducting an unannounced visit to observe the facility's condition and staff interaction firsthand.
Google Reviews
Google Reviews
50 reviews on Google“Heartland Nursing & Rehab Center receives high praise from many families for its compassionate, patient-centered care, particularly for residents with dementia. While most reviewers highlight a clean environment and attentive, friendly staff, a small subset of families reports serious concerns regarding neglect, poor hygiene, and inadequate rehabilitation progress. Families considering this facility should weigh the strong testimonials about staff dedication against the critical reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient staff
- Effective dementia and memory care
- Clean and well-maintained facility
- Responsive and communicative management
Concerns
- Inadequate hygiene and cleanliness in certain areas (mentioned by 2 reviewers)
- Lack of engagement or rehabilitation progress for some patients (mentioned by 2 reviewers)
- Unprofessional or neglectful staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for memory care; what specific daily engagement programs are in place to ensure residents remain active and stimulated?
- 2With the CMS health inspection rating being a 3/5, what specific steps is the facility currently taking to improve oversight and ensure consistent hygiene standards across all wings?
- 3I appreciate that management is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 4Given the recent feedback regarding rehabilitation progress, how does your team set and track personalized recovery goals for residents to ensure they are meeting their potential?
- 5How do you address concerns regarding staff conduct to ensure that every resident receives the compassionate, professional care that many families have praised?
- 6In the event of a medical emergency, what is your protocol for communicating with family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff is exceptionally friendly, attentive, and always pleasant, and the place is spotless. I would highly recommend this place as it has a very small town field to it, and it gives both my dad and myself a sense of comfort.”
“The staff is specially trained to meet the needs of dementia patients and the building is designed for their safety and comfort.”
“He doesn't speak English but they find the way to understand and cover his needs. The place always impeccable and has many activities even he doesn't participate but they are there for patients to enjoy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heartland Nursing & Rehab Center has faced recurring deficiencies across multiple surveys, with the most recent March 2025 inspection revealing significant issues in quality of care, nutrition services, and infection control. One family filed a complaint about medication management in 2023. While all deficiencies show correction dates, the pattern of repeated violations in basic care areas warrants careful consideration during your visit.
Feb 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 13, 2025Routine10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 16, 2023Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 28, 2022Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Heartland Nursing & Rehab Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 32
Ownership & Management
Owners
Heartland Boynton Intermediate Opco Holdco LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Palm Beach Health Partners LLC
Owner (parent company) · Organization
Fischl, Mayer
Owner (parent company)
Varghese, Mathew
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit heartlandrnc.com
Medicare data downloads
Original nursing home datasets
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