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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 54 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 24%
Heartland Nursing & Rehab Center has a middle-range Medicare overall rating. Strengths include compassionate and patient staff. Some reviewers note concerns about inadequate hygiene and cleanliness in certain areas (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Heartland Nursing & Rehab Center receives high praise from many families for its compassionate, patient-centered care, particularly for residents with dementia. While most reviewers highlight a clean environment and attentive, friendly staff, a small subset of families reports serious concerns regarding neglect, poor hygiene, and inadequate rehabilitation progress. Families considering this facility should weigh the strong testimonials about staff dedication against the critical reports of inconsistent care standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 55 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff is exceptionally friendly, attentive, and always pleasant, and the place is spotless. I would highly recommend this place as it has a very small town field to it, and it gives both my dad and myself a sense of comfort.”
“The staff is specially trained to meet the needs of dementia patients and the building is designed for their safety and comfort.”
“He doesn't speak English but they find the way to understand and cover his needs. The place always impeccable and has many activities even he doesn't participate but they are there for patients to enjoy.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Heartland Nursing & Rehab Center has faced recurring deficiencies across multiple surveys, with the most recent March 2025 inspection revealing significant issues in quality of care, nutrition services, and infection control. One family filed a complaint about medication management in 2023. While all deficiencies show correction dates, the pattern of repeated violations in basic care areas warrants careful consideration during your visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Heartland Nursing & Rehab Center
for profit
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 32
Owners
Heartland Boynton Intermediate Opco Holdco LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Palm Beach Health Partners LLC
Owner (parent company) · Organization
Fischel, Mayer
Owner (parent company)
Varghese, Mathew
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
54 reviews from families & visitors
Official Website
Visit heartlandrnc.com
Medicare data downloads
Original nursing home datasets
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