Boynton Beach Rehabilitation Center
Strong Medicare quality ratings; families often praise highly responsive and helpful admissions team. Still worth an in-person visit.
based on 128 Google reviews
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What this means for your family
This facility features a highly regarded therapy department and a very helpful admissions team, making it a potential candidate for short-term rehab. However, families must be vigilant regarding weekend and night-shift care; we strongly recommend visiting during off-hours to observe staffing levels and response times firsthand before committing.
Google Reviews
Google Reviews
128 reviews on Google“Boynton Beach Rehabilitation Center receives highly polarized feedback, with many families praising the admissions and therapy teams while others report severe neglect and staffing issues. While recent positive reviews highlight a clean environment and compassionate care, a significant number of long-term and short-term visitors describe issues with call-light response times, hygiene, and poor communication. Families should be aware that experiences appear to vary significantly depending on the shift and specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions team
- Effective and dedicated physical/occupational therapy department
- Clean, well-maintained facility and courtyard
- Professional and accessible administrative leadership
Concerns
- Slow or ignored call-light response times (mentioned by 12 reviewers)
- Inadequate staffing levels, particularly on weekends and night shifts (mentioned by 8 reviewers)
- Poor hygiene and sanitation (soiled linens, odors, pests) (mentioned by 7 reviewers)
- Poor quality or inedible food (mentioned by 6 reviewers)
- Unprofessional or rude behavior from nursing/support staff (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong therapy department; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2With 168 residents, how does your team manage call-light response times to ensure that everyone receives timely assistance, especially during evening and weekend shifts?
- 3I appreciate that your leadership team is active in responding to feedback; what specific protocols do you have in place to maintain high standards of room cleanliness and sanitation?
- 4Could you walk me through your process for managing medication administration to ensure accuracy and consistency for residents?
- 5What steps are you taking to improve the dining experience and ensure that meal quality meets the nutritional and personal preferences of your residents?
- 6How do you ensure consistent communication with families regarding changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“I came here not being able to move in bed or do anything for myself. I was about to give up until I met my therapists Jennifer and Scott, who helped me to get from totally dependent to totally independent after over 6 month”
“My husband had pneumonia twice while there. They practically ignored him. When I transferred him, they didn’t even have any records for me to take. Even his doctor couldn’t get them.”
“The nurses actually yelled at my dad and berated him because he couldn’t dress himself. My father fell and hit his head had to be taken to the emergency department at the hospital. His paperwork said he had Covid, which they had never informed us about.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring concerns across multiple areas with families filing complaint reports. The most persistent issues involve medication management, resident safety and care quality, and fire safety systems. Problems with nutrition, abuse reporting, and maintaining a safe environment have appeared repeatedly across surveys from 2022 to 2024, suggesting ongoing challenges despite corrections being reported for each deficiency.
Apr 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 14, 2024Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 10, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 1, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 8, 2022Routine7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Boynton Beach Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 27 of 43
Ownership & Management
Owners
Mangine, John
Owner (parent company)
Kelly, Michelle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit boyntonbeachrehab.com
Medicare data downloads
Original nursing home datasets
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