Heartland Care Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 26 Google reviews

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What this means for your family
Heartland Care Center is praised for its cleanliness and friendly, professional staff, making it a strong candidate for those prioritizing a cheerful environment. However, families should be aware of potential staffing shortages mentioned by some reviewers and may want to ask management about current staffing ratios during their tour.
Google Reviews
Google Reviews
26 reviews on Google“Heartland Care Center is generally regarded as a clean and safe facility with a staff that many families describe as kind, professional, and attentive. While residents and their families frequently praise the quality of care and the cheerful environment, some reviewers have noted concerns regarding staffing levels and a potentially toxic work environment for employees.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Kind and professional nursing staff
- Positive, cheerful atmosphere for residents
- Good quality of food
Concerns
- Understaffing issues (mentioned by 2 reviewers)
- Toxic work environment for employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does the team ensure that residents receive timely assistance with daily needs like mobility and hygiene?
- 2I noticed the facility has a very cheerful atmosphere; how do you maintain that positive energy for the residents during busier times of the day?
- 3With 38 residents in the home, how do you balance the workload to ensure your nursing staff feels supported while providing consistent care?
- 4Could you walk me through your protocol for handling medical emergencies, especially during shifts where staffing might be at its leanest?
- 5The food quality here is highly praised by families; how do you incorporate resident feedback into your menu planning to keep mealtime engaging?
- 6What specific steps is the leadership team taking to address the recent state violations and improve the overall quality of care metrics?
Personalized based on this facility's data
Key Review Excerpts
“My sister highly praises Heartland for the care she receives there, and I also think they do a really good job. The staff is kind, friendly, and professional. My sister says the food is very good. It's also very clean and cheerful.”
“My mother in law was a resident of Heartland Care Center for 18 months & her care was superb!! We cant say enough good about the care she received..we very highly recommend Hesrtland Care Center for your loved ones!!!”
“This a phenomenal place! Residents are well taken care of and most importantly, the staff are amazing! Highly recommend for loved ones who enjoy community and keeping busy with daily activities!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heartland Care Center shows persistent deficiencies across multiple surveys, with families filing at least one complaint about respiratory care. The facility repeatedly struggles with fire safety systems, infection control protocols, and care planning. Most concerning are recurring issues with sprinkler system maintenance and food safety that appear across multiple years, suggesting ongoing operational challenges that may impact resident safety and care quality.
Sep 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 10, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2024Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 12, 2023Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jun 4, 2026InspectionClean
Fed violations: 0, State violations: 0
May 7, 2026InspectionClean
Fed violations: 5, State violations: 0
Nov 29, 2025ComplaintClean
Fed violations: 0, State violations: 0
Sep 25, 2025ComplaintClean
Fed violations: 1, State violations: 0
Apr 28, 2025InspectionClean
Fed violations: 0, State violations: 0
Apr 10, 2025InspectionClean
Fed violations: 5, State violations: 0
Apr 17, 2024InspectionClean
Fed violations: 0, State violations: 0
Apr 4, 2024InspectionClean
Fed violations: 7, State violations: 0
Ownership & Operations
Who Operates This Facility
Heartland Care Center
nonprofit
Ownership & Management
Owners
Sioux Valley Memorial Hospital Association
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit heartlandcarecenter.com
Medicare data downloads
Original nursing home datasets
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