Heartland Care and Rehabilitation Center
Strong Medicare quality ratings; families often praise some genuinely caring individual nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While some families report positive experiences with specific nursing staff, the recurring reports of neglect and poor weekend responsiveness are concerning. If you consider this facility, we strongly recommend conducting unannounced visits at various times of the day to verify the quality of care and cleanliness for yourself.
Google Reviews
Google Reviews
18 reviews on Google“Heartland Care and Rehabilitation Center receives highly polarized feedback, with significant concerns regarding staffing levels, administrative communication, and hygiene standards. While some reviewers praise specific nursing staff and recent facility updates, others report serious neglect, including unaddressed medical needs and poor responsiveness during weekends.”
Quality Themes
Tap a score for detailsStrengths
- Some genuinely caring individual nursing staff
- Recent facility building updates
- Effective rehab department
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor communication and lack of administrative transparency (mentioned by 2 reviewers)
- Unresponsive or difficult to reach on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent building updates, what specific improvements have been made to the common areas and dining spaces to enhance the daily experience for residents?
- 2I noticed the staffing rating is lower than the health inspection rating; how does the leadership team ensure consistent, high-quality care during peak hours and on weekends?
- 3Communication is very important to our family; what is the standard protocol for keeping families updated on a resident's status, especially if we have questions over the weekend?
- 4The rehab department comes highly recommended; how do you integrate those therapeutic services into the residents' daily routines to help them maintain their independence?
- 5What steps are currently being taken to address feedback regarding dining services and cleanliness to ensure a more comfortable environment for the 102 residents here?
- 6In the event of a medical concern or emergency, what is the process for notifying family members, and how do you ensure that information reaches us promptly?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there for a week and she just had quadruple bypass surgery and they let her lay in her own feseses for 2 hours”
“I encourage you to make surprise visits and don’t make it a routine because they’ll make sure everything is fine even when it isn’t.”
“The staff is amazing. They genuinely care about the residents and it shows. Nursing Management and Admin are amazing and very accommodating.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and emergency preparedness violations across all three surveys, with consistent issues around exit accessibility, emergency lighting, and sprinkler systems. Additional problems have included medication management errors, infection control lapses, and maintaining a safe living environment. While all deficiencies show correction dates, the persistent fire safety issues across multiple years suggest ongoing challenges with maintaining basic safety standards that families should carefully consider.
Nov 17, 2025Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Jun 8, 2023Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Ownership & Operations
Who Operates This Facility
Heartland Care and Rehabilitation Center
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 29 (Best)
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit heartlandcare.net
Medicare data downloads
Original nursing home datasets
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