Fountainbleau Lodge
Strong Medicare quality ratings; families often praise helpful and kind individual staff members. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
While some residents report a positive atmosphere, families should be aware of recurring reports regarding staffing shortages and communication barriers. We recommend visiting during off-hours to observe staff-to-resident interactions firsthand and asking specifically how the facility ensures consistent communication with family members.
Google Reviews
Google Reviews
18 reviews on Google“Fountainbleau Lodge receives highly polarized feedback, with recent reviews showing a mix of vague five-star ratings and specific complaints about staffing and care quality. While some residents appreciate the atmosphere and helpfulness of individual staff members, others report significant concerns regarding employee professionalism, responsiveness, and communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and kind individual staff members
- Positive facility atmosphere
- Responsive to management changes
Concerns
- Staffing shortages and understaffing (mentioned by 2 reviewers)
- Poor communication with families (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Fountainbleau Lodge has a smaller capacity of 33 residents, how do you ensure consistent communication and updates with family members regarding their loved one's daily well-being?
- 2I noticed some feedback regarding staffing levels; could you walk me through your current staffing model and how you maintain consistent care coverage throughout the day and night?
- 3What steps is the leadership team taking to foster a professional and supportive culture among the staff to ensure every resident receives kind and attentive care?
- 4With your 4-star CMS staffing rating, how do you manage the balance between daily care tasks and providing meaningful social activities for the residents?
- 5Since you have navigated recent management changes, what improvements or new initiatives have been implemented to enhance the overall experience for residents and their families?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“Some of the employees slack on their jobs, are just rude, don’t treat the residents right, and overall are just not a good workers.”
“Its alot of work and sometimes short staff.. but the people are nice in helping you”
“Very Nice and comfortable, Easy going attentiveness very good. Food mostly good . Staff I would Say is very good, they try to help in all situations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
6
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fountainbleau Lodge has a concerning pattern of recurring deficiencies across fire safety, infection control, and care planning, with families filing at least one complaint that triggered an inspection for accident hazards. The facility shows repeated violations in the same areas across multiple surveys from 2023-2025, including fire safety systems, resident assessment protocols, and infection prevention programs, suggesting ongoing systemic issues despite correction dates being provided.
Sep 4, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 10, 2023Routine13
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jun 18, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Fountainbleau Lodge
for profit
Chain Affiliation
Shafiq Malik
9 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Chaudhry, Bilkess
Owner
Malik, Ali
Owner
Malik, Muhammad Tariq
Owner
Naeem, Tahira
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit fountainbleaulodge.com
Medicare data downloads
Original nursing home datasets
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