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Nursing HomeMedicaid

Fountainbleau Lodge

Strong Medicare quality ratings; families often praise helpful and kind individual staff members. Still worth an in-person visit.

2001 North Kingshighway, Cape Girardeau, MO 6370133 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 18 Google reviews

5
4
3
2
1
Fountainbleau Lodge Nursing Home in Cape Girardeau, MO — Street View
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What this means for your family

While some residents report a positive atmosphere, families should be aware of recurring reports regarding staffing shortages and communication barriers. We recommend visiting during off-hours to observe staff-to-resident interactions firsthand and asking specifically how the facility ensures consistent communication with family members.

Google Reviews

Google Reviews

18 reviews on Google
Fountainbleau Lodge receives highly polarized feedback, with recent reviews showing a mix of vague five-star ratings and specific complaints about staffing and care quality. While some residents appreciate the atmosphere and helpfulness of individual staff members, others report significant concerns regarding employee professionalism, responsiveness, and communication with families.

Quality Themes

Tap a score for details
Food7.0Staff3.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Helpful and kind individual staff members
  • Positive facility atmosphere
  • Responsive to management changes

Concerns

  • Staffing shortages and understaffing (mentioned by 2 reviewers)
  • Poor communication with families (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.52017(2)3.02022(2)5.02023(1)2.82024(5)3.92025(9)5.02026(1)

Distribution · 20 analyzed

5
10
4
2
3
1
2
2
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that Fountainbleau Lodge has a smaller capacity of 33 residents, how do you ensure consistent communication and updates with family members regarding their loved one's daily well-being?
  • 2I noticed some feedback regarding staffing levels; could you walk me through your current staffing model and how you maintain consistent care coverage throughout the day and night?
  • 3What steps is the leadership team taking to foster a professional and supportive culture among the staff to ensure every resident receives kind and attentive care?
  • 4With your 4-star CMS staffing rating, how do you manage the balance between daily care tasks and providing meaningful social activities for the residents?
  • 5Since you have navigated recent management changes, what improvements or new initiatives have been implemented to enhance the overall experience for residents and their families?
  • 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and how quickly are family members typically notified?

Personalized based on this facility's data


Key Review Excerpts

Some of the employees slack on their jobs, are just rude, don’t treat the residents right, and overall are just not a good workers.

Family member · 2025☆☆☆☆

Its alot of work and sometimes short staff.. but the people are nice in helping you

Staff/Visitor · 2025★★★☆☆

Very Nice and comfortable, Easy going attentiveness very good. Food mostly good . Staff I would Say is very good, they try to help in all situations.

Long-term resident · 2017★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
4.51hrs
OK
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
MO
84.4%
Cape girardeau
82.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
MO
16.7%
Cape girardeau
10.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
5.3%
MO
5.5%
Cape girardeau
7.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.5%
MO
23.6%
Cape girardeau
18.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.5%
MO
25.4%
Cape girardeau
26.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Worse than Avg
Here
90.3%
US
95.5%
MO
90.9%
Cape girardeau
92.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
81.8%
MO
65.9%
Cape girardeau
54.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Cape girardeau
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (12.0)
1 complaint-triggered
$8,827 in fines

Fountainbleau Lodge has a concerning pattern of recurring deficiencies across fire safety, infection control, and care planning, with families filing at least one complaint that triggered an inspection for accident hazards. The facility shows repeated violations in the same areas across multiple surveys from 2023-2025, including fire safety systems, resident assessment protocols, and infection prevention programs, suggesting ongoing systemic issues despite correction dates being provided.

Sep 4, 2025Routine
7
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 8, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 18, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 10, 2023Routine
13
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Jun 18, 2024

$8,827

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fountainbleau Lodge

Organization Type

for profit

Chain Affiliation

Chain Name

Shafiq Malik

Chain Size

9 facilities nationwide

Chain avg rating: 3.1/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Chaudhry, Bilkess

Owner

12%

Malik, Ali

Owner

13%

Malik, Muhammad Tariq

Owner

12%

Naeem, Tahira

Owner

12%

Key personnel

Malik, AliOfficer / DirectorMalik, ShafiqOfficer / DirectorKing, ReginaManagerMalik, ShafiqManagerSahai, MadhuManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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