Heartis Midcities
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 94 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful environment and a highly engaged activity program for your loved one. However, families should verify the current status of facility maintenance (specifically hot water and laundry) and ask about recent staffing levels to ensure consistent care during all shifts.
Google Reviews
Google Reviews
94 reviews on GoogleHeartis Mid Cities is widely praised for its beautiful, high-end facility and a compassionate, professional staff that many families describe as feeling like family. While most residents thrive due to excellent activities and dining, some long-term families have reported recent declines in service quality, specifically regarding inconsistent hot water, laundry issues, and staffing shortages.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Beautiful, modern, and clean facility
- Engaging and personalized activity programs
- High-quality, restaurant-style dining options
- Strong communication from management
Concerns
- Staffing shortages and slow response to call buttons (mentioned by 3 reviewers)
- Maintenance issues including lack of hot water and broken laundry facilities (mentioned by 3 reviewers)
- Inconsistent food quality and portion sizes (mentioned by 2 reviewers)
- Management professionalism and interpersonal conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
The owner uses a set of highly repetitive, templated responses for 5-star reviews, often failing to mention specific staff members or details mentioned in the text. For negative reviews, they use a standardized template to redirect the conversation to a corporate email address.
Questions for Your Tour
- 1We've heard wonderful things about the personalized activity programs here; could you tell us more about how you tailor daily events to each resident's specific interests?
- 2The dining options look lovely and restaurant-style; how do you ensure consistent food quality and portion sizes for every meal?
- 3With the beautiful, modern facility you have here, how do you manage routine maintenance and ensure all amenities like laundry and hot water are always fully operational?
- 4Could you walk us through your specific protocols for medication management and how you ensure accuracy for every resident?
- 5How do you ensure that staff are able to respond quickly to call buttons, especially during busy periods or shift changes?
- 6In the event of a medical emergency after hours, what is the specific process for coordinating care between the on-site nursing staff and outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“From the top administrators to the caregivers, we have found that Heartis is staffed with a very caring, professional group.”
“The staff has been incredibly kind, attentive, and supportive to both our family and my stepmom. One thing we especially appreciate is their excellent communication.”
“My mom has lived here for almost five years…things have steadily gone downhill. Dining room is advertised as “restaurant style dining” but food is terrible and served in very small portions.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Heartis Mid-Cities had a recent inspection in June 2022 with no violations reported. However, a previous inspection in December 2020 identified several Life Safety Code issues regarding fire drills, emergency lighting, and alarm systems, all of which were documented as corrected by early 2021.
Jun 16, 2022RoutineCleanReport
No deficiencies found during this inspection.
Dec 14, 2020Routine
Life Safety Code (6 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
Ownership & Operations
Who Operates This Facility
Heartis Midcities Partners, Lp
for profit
FRONTIER SENIOR LIVING LLC
JEREMY L PARTLOW
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit heartis.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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