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Public Google reviewers rate this highly and often mention compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 103 Google reviews
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Public Google reviewers rate Heartis Midcities highly. Reviewers highlight: compassionate and attentive nursing and care staff, beautiful, modern, and clean facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Heartis Mid Cities is widely praised for its beautiful, high-end facility and a compassionate, professional staff that many families describe as feeling like family. While most residents thrive due to excellent activities and dining, some long-term families have reported recent declines in service quality, specifically regarding inconsistent hot water, laundry issues, and staffing shortages.
Quality Themes
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Rating Trends
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Distribution · 107 analyzed
The owner uses a set of highly repetitive, templated responses for 5-star reviews, often failing to mention specific staff members or details mentioned in the text. For negative reviews, they use a standardized template to redirect the conversation to a corporate email address.
Personalized based on this facility's data
Key Review Excerpts
“From the top administrators to the caregivers, we have found that Heartis is staffed with a very caring, professional group.”
“The staff has been incredibly kind, attentive, and supportive to both our family and my stepmom. One thing we especially appreciate is their excellent communication.”
“My mom has lived here for almost five years…things have steadily gone downhill. Dining room is advertised as “restaurant style dining” but food is terrible and served in very small portions.”
Source: Texas Health & Human Services Commission
Key Findings
Heartis Mid-Cities had a recent inspection in June 2022 with no violations reported. However, a previous inspection in December 2020 identified several Life Safety Code issues regarding fire drills, emergency lighting, and alarm systems, all of which were documented as corrected by early 2021.
No deficiencies are reported in this inspection record.
Life Safety Code (6 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
Heartis Midcities Partners, Lp
for profit
FRONTIER SENIOR LIVING LLC
JEREMY L PARTLOW
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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