Heart to Heart AL LLC
Families consistently rate this highly — reviewers highlight warm and attentive staff who treat residents like family. Schedule a visit to confirm the fit.
based on 11 Google reviews
Watch Heart to Heart AL LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers a very personalized, family-oriented atmosphere with an owner who is deeply involved in resident care. However, because recent reviews show a significant conflict regarding cleanliness and staff competence, families should conduct an unannounced visit to verify the current state of hygiene and activity levels.
Google Reviews
Google Reviews
11 reviews analyzed“Families may find comfort in the personalized, family-like care provided by the owner, Yasmeen, and the staff, with several reviewers noting a significant improvement in care since her takeover. However, there is a critical 1-star report alleging severe neglect, lack of cleanliness, and inexperienced staff that contradicts the otherwise positive feedback.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive staff who treat residents like family
- Personalized attention due to small facility size
- Clean and well-maintained environment
- Effective physical therapy/mobility assistance
Concerns
- Allegations of severe neglect and poor hygiene
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We love hearing that your staff treats residents like family; how do you ensure that personalized, warm connection is maintained as the community grows?
- 2Since this is a smaller, more intimate facility, how does that help you provide more specialized attention to each resident's unique needs?
- 3Could you tell us more about your daily activity calendar and how you plan events to keep residents engaged and social?
- 4What specific protocols do you have in place to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 5How does the team handle physical therapy or mobility assistance for residents who are working on regaining their strength?
- 6In the event of a medical emergency during the night, what is the immediate process for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“Yasmeen and her staff were all very nice. There weren't a lot of activities but the the place is small enough that everyone got a good amount of attention.”
“I stopped by unannounced. Yesmeen the owner took the time to sit with me and my family to talk about bringing my mother to a Heart to Heart. As soon as I came through the door I felt the peace and caring this place has to offer.”
“Since then Jasmine, with the help of a part time therapist, I am now on my feet and walking with assistance. This is a light hearted home with 3 good meals a day and showers twice weekly.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Dec 4, 2025Routine
The following deficiency was found during the on-site compliance inspection conducted on December 4, 2025:
Based on observation and interview, the manager failed to ensure the premises and equipment used at the assisted living facility were free from a condition or situation which may cause a resident or other individual to suffer physical injury. The deficient practice posed a threat to the physical health and safety of residents. Findings include: 1. During an environmental tour of the facility, the Compliance Officer observed a ramp in the backyard which led to another area of the fenced in backyard; however, the ramp was not in working condition as it had several big holes throughout. 2. In an exit interview, the findings were reviewed with E1. E1 acknowledged the holes in the ramp could be a tripping hazard for residents and advised they would be repaired.
Mar 4, 2024RoutineCleanReport
No deficiencies were found during the off-site initial inspection for a change of ownership conducted on March 4, 2024.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Jady Guardian LLC
< 1 miAdult Family Home · Tucson, AZ
Potterville 4
1.8 miAdult Family Home · Tucson, AZ
Danville Services of Arizona - Catalina Home
1.9 miAdult Family Home · Tucson, AZ
Aaa Adult Care Home
2.0 miAssisted Living · Tucson, AZ
Family Loving Kare Central
2.8 miAdult Family Home · Tucson, AZ
Shepherd Hills Senior Care LLC
2.8 miAssisted Living · Tucson, AZ