Heart & Hand, INC.
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a warm, family-oriented atmosphere and high-quality homemade meals. While there were some significant service issues reported in 2023, recent reviews from 2025 and 2026 show a strong return to exceptional care and professionalism.
Google Reviews
Google Reviews
17 reviews on Google“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like their own family. The facility is noted for its cleanliness, homemade meals, and a warm, home-like atmosphere, though some older reviews indicate periods of significant dissatisfaction.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and well-maintained facility
- Homemade, high-quality meals
- Local, hands-on management
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small, intimate community of 14 residents, how does the hands-on management style impact the daily personalized care your residents receive?
- 2I've heard wonderful things about the food here; could you tell me more about how the homemade meals are prepared and if residents have input on the menu?
- 3Since the facility is so well-maintained, what is your routine for ensuring the common areas and resident rooms stay clean and comfortable every day?
- 4What kind of daily activities or social outings do you organize to help the residents stay engaged with each other and the local community?
- 5In a smaller setting like this, what is the specific protocol for handling a medical emergency or coordinating with doctors after hours?
- 6How does the staff foster that sense of compassion and family connection that seems to be such a hallmark of Heart & Hand?
Personalized based on this facility's data
Key Review Excerpts
“From the very beginning, my mom was cared for with dignity, kindness, and genuine love. This was never “just a job” to the caregivers and staff — they treated her like family, and that meant everything to us.”
“I love that Heart and Hand is owned and managed by local Imperial Valley residents. Which means they are there “hands on” every day and the owners are always just a phone call away.”
“The facility is VERY clean and the food is homemade. The activities provided keep your loved one active and engaged.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 7, 2026InspectionClean
FACILITY EVALUATION REPORT
Feb 28, 2024InspectionClean
The facility underwent a required One-Year Inspection conducted by an LPA. The inspection noted that the facility was generally compliant, with staff treating residents with dignity and sufficient staff present. Specific areas reviewed, such as linens, room furnishings, and food storage, were found to be satisfactory.
Mar 21, 2022InspectionClean
The facility underwent an unannounced Required 1-Year Visit. The Licensing Program Analyst conducted a thorough review, including a tour and observation of residents. No deficiencies were cited or observed during this inspection.
Ownership & Operations
Who Operates This Facility
Heart & Hand, INC.
THOMASON, JENNIFER
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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