El Centro Post-Acute Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews

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What this means for your family
This facility shows signs of recent improvement in management and rehabilitation quality. However, families must remain extremely vigilant regarding medication administration and response times to call lights, as serious errors have been documented.
Google Reviews
Google Reviews
72 reviews on Google“Families often praise the facility for its compassionate nursing staff and effective rehabilitation services, particularly for hip replacements. However, there are serious, recurring allegations regarding medication errors, neglectful response times to call lights, and poor hygiene standards. While some recent reviews highlight recent management improvements, others warn of life-threatening medical mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective physical therapy and rehabilitation
- Clean and well-decorated environment
- Friendly admissions and administrative team
Concerns
- Medication errors and mismanagement (mentioned by 2 reviewers)
- Slow response to call lights and patient needs (mentioned by 2 reviewers)
- Issues with cleanliness and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your nursing and rehab teams; how do you ensure that level of professional care is consistent across all shifts?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3How does the staff manage call lights to ensure that residents' needs are addressed promptly, even during busy periods?
- 4Could you tell us about your daily cleaning schedule and how you maintain a fresh, pleasant environment for the residents?
- 5In the event of a medical emergency during the night, what is the immediate process for getting specialized care to a resident?
- 6What kind of social activities or daily outings do you organize to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“I was surprised to see the dedication, care, patience and love that all the Caregivers and physical therapist showed not only to me but all the patients, residence and temporary like my self.”
“The staff is attentive and work to state standards and beyond! We thank God for their services!! Mom luvs the food!”
“They gave my mom wrong medication which took her to the ER where she almost passed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing seven complaints that led to deficiencies, including serious issues around resident abuse protection and medication management. The most recurring problems involve medication management, care planning, and infection control, with medication errors appearing across multiple surveys. While the facility has corrected each cited deficiency, the frequency of issues (75 deficiencies across 9 surveys) and repeated problems in core care areas suggest ongoing quality challenges that warrant careful consideration before placement.
Sep 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 12, 2024Routine20
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 15, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Jun 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 3, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Oct 25, 2023Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Feb 20, 2024
$3,418
Fine
Jan 22, 2024
$6,836
Ownership & Operations
Who Operates This Facility
El Centro Post-Acute Care
for profit
Chain Affiliation
Bayshire Senior Communities
12 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 11
Ownership & Management
Owners
Bayshire LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit ecpostacute.com
Medicare data downloads
Original nursing home datasets
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