Healthcare Centre of Fresno
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (19 vs median 13.0)
Below average in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · $88,049 in fines
What this means for your family
While the activity programs and some nursing staff are highly rated, the frequency of reports regarding severe medical neglect, such as stage 4 bedsores and medication delays, is alarming. If you choose this facility, you must implement a rigorous daily check-in routine to personally verify wound care and medication administration.
Google Reviews
Google Reviews
74 reviews on Google“Families considering Healthcare Centre of Fresno will find a deeply polarized environment. While many residents and their families praise the compassionate nursing staff, engaging activity programs, and clean rooms, there are extremely serious and recurring allegations of medical neglect, severe bedsores, and poor hygiene. Prospective families should prioritize direct inspections of wound care protocols and medication administration timing.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social and activity programs
- Compassionate nursing and CNA staff
- Clean and spacious resident rooms
- Effective infection prevention measures
Concerns
- Severe medical neglect and wound care issues (mentioned by 4 reviewers)
- Delays in medication administration (mentioned by 3 reviewers)
- Poor food quality and nutrition (mentioned by 3 reviewers)
- Unsanitary facility conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
The owner uses repetitive, templated responses that fail to address the specific, highly emotional allegations made by reviewers. Each response relies on a pre-written script focused on mission statements and redirecting the conversation to a phone number.
Questions for Your Tour
- 1We've heard great things about your social and activity programs; could you tell us more about what a typical week of engagement looks like for residents?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 3How does your nursing team approach wound care and managing complex medical needs for residents?
- 4Could you describe your process for maintaining high standards of cleanliness and sanitation throughout the facility and in the resident rooms?
- 5What steps are taken to ensure that meal service is both nutritious and enjoyable for everyone?
- 6How do you ensure clear and consistent communication between the nursing staff and family members regarding a resident's daily health updates?
Personalized based on this facility's data
Key Review Excerpts
“The staff on the 2nd floor are very caring and compassionate. Thank you for taking such great care of my dad.”
“My grandmother was at this facility for 30 days following neurological care at Clovis Community and was released with a stage 4 bedsore and double pneumonia.”
“I especially enjoy the church services on sundays and the bible study on saturdays. It really makes my day b”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about safety hazards and supervision issues, with accident prevention deficiencies appearing in three separate complaint investigations. The facility shows concerning patterns in care planning, nutrition services, and facility safety that persist across multiple surveys. While all deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing operational challenges families should carefully consider.
Feb 25, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 10, 2025Routine32
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Federal Penalties
Fine
Oct 3, 2024
$12,256
Fine
Jul 12, 2024
$70,500
Payment Denial
Jul 12, 2024
47-day denial
Fine
Dec 11, 2023
$5,293
Ownership & Operations
Who Operates This Facility
Healthcare Centre of Fresno
for profit
Ownership & Management
Owners
Fresno Bm, LLC
Owner · Organization
Katz Fresno Healthcare Partnership
Owner · Organization
Berkowitz Family Trust
Owner · Organization
Narod, Max
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit hcfresno.com
Medicare data downloads
Original nursing home datasets
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