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Nursing HomeMedicaid Investigative

Healthcare Center of Orange County

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9021 Knott Ave, Buena Park, CA 9062099 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 28 Google reviews

5
4
3
2
1
Healthcare Center of Orange County Nursing Home in Buena Park, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (30 vs median 13.0)
  • High staff turnover (55%)
  • High RN turnover (62%)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CRYSTAL SOLORZANO chain

Source: Medicare data

What this means for your family

While some families report excellent results with wound care and rehabilitation, there are deeply concerning reports of neglect and hygiene issues. If you choose this facility, you must maintain frequent, unannounced visits to monitor for skin integrity and ensure staff responsiveness.

Google Reviews

Google Reviews

28 reviews on Google
Families seeking subacute or rehab care may find high-quality nursing and wound care from specific staff members, as several reviewers praise the professionalism of doctors and nurses. However, there are extremely serious allegations regarding neglect, poor hygiene, and improper patient restraint that must be investigated. While some families report successful recoveries, others describe traumatic experiences involving unaddressed wounds and inattentive care.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Skilled wound care and medical professionals
  • Compassionate and friendly nursing staff
  • Effective rehabilitation and strength recovery
  • Welcoming and hospitable reception staff

Concerns

  • Neglect and inattentive care regarding hygiene and wounds (mentioned by 3 reviewers)
  • Poor communication between departments and staff (mentioned by 2 reviewers)
  • Loss of patient belongings and laundry (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(5)'22(4)'24(1)'26(2)

Distribution · 31 analyzed

5
14
4
2
3
0
2
2
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about your wound care specialists and the compassion of your nursing staff; how do you ensure that level of care is consistent for every resident?
  • 2With the recent improvements being made to the facility, what specific steps are being taken to enhance the cleanliness of the rooms and the dining experience?
  • 3How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 4Could you walk me through your process for managing medications and ensuring that all prescriptions are handled accurately and on schedule?
  • 5What systems do you have in place to help residents keep track of their personal belongings and ensure laundry is returned to the correct person?
  • 6What does a typical day look like for residents here in terms of social activities and engagement with the community?

Personalized based on this facility's data


Key Review Excerpts

My name is Michelle Carrasco and my mom Patricia Jordan is in this subacute. I just want to thank Taylor the social worker for making everything go smooth. I also want to thank all the nurses RN Wound Care Nurses and the RT and the CNA. I want you to know I appreciate you all so much.

Long-term resident's family · 2023★★★★★

I am very thankful that my 38 year old Son was sent here after a serious brain injury. Everyone is so very friendly and will go out of their way to please. My Son has progressed so well.

Rehab patient's family · 2022★★★★★

My dad got a small bedsore, and because of there unprofessional work it was growing and growing until there was nothing else we could do and the infection and bacteria were eating him alive he ended up in the hospital

Long-term resident's family · 2018☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
5.28hrs
OK
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.4%
CA
10.7%
Orange
9.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Orange
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
14.4%
CA
10.4%
Orange
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
19.5%
CA
13.7%
Orange
12.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
CA
10.5%
Orange
10.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
79.8%
CA
93.2%
Orange
94.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
81.8%
CA
94.2%
Orange
95.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.5%
Worse than Avg
Here
5.5%
US
1.6%
CA
1.5%
Orange
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
2penalties
Well above state avg (15.4)
19 complaint-triggered

This facility has multiple ongoing issues with families filing formal complaints triggering 14 federal investigations. The main problem areas include medication management, care planning, and maintaining safe living conditions - issues that persist across multiple surveys despite reported corrections. Recent complaint-triggered deficiencies in October 2025 involved inadequate treatment care, medication errors, and safety hazards, suggesting systematic problems remain unresolved.

Apr 15, 2026Complaint
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Mar 6, 2026Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 9, 2025Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 24, 2025Complaint
1
0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Jun 5, 2025Routine
27
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 17, 2024Complaint
2
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0550Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Oct 9, 2025

$8,278

Payment Denial

Oct 9, 2025

6-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Healthcare Center of Orange County

Organization Type

for profit

Chain Affiliation

Chain Name

Crystal Solorzano

Chain Size

10 facilities nationwide

Chain avg rating: 2.6/5 · Rank 9 of 10 (Worst)

Ownership & Management

Owners

Rcoc 9021 LLC

Owner · Organization

49%

Renew Health Group LLC

Owner · Organization

51%

Dionisio, Paola

Owner (parent company)

46%

Lance, Dana

Owner (parent company)

Solorzano, Crystal

Owner (parent company)

51%

Key personnel

Gharibian, LalaManaging Control - Governing BodyRenew Health Consulting Services LLCManagerChan, KhaledManagerGharibian, LalaManagerMurray, VirninaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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