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Nursing HomeMedicaid Investigative

Buena Park Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

8520 Western Avenue, Buena Park, CA 90620143 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 95 Google reviews

5
4
3
2
1
Buena Park Nursing Center Nursing Home in Buena Park, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (27 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average

Source: Medicare data

What this means for your family

This facility is an excellent choice for Korean-speaking seniors due to its specialized staff and culturally tailored dining. However, if your loved one requires immediate response to call lights, you should closely monitor staffing levels, as multiple families have reported delays in care and unresponsiveness.

Google Reviews

Google Reviews

95 reviews on Google
Families with Korean-speaking needs will find this facility highly beneficial due to its specialized Korean staff, bilingual communication, and culturally appropriate meals. However, while many praise the rehab and nursing teams, there are significant, recurring reports of understaffing, delayed responses to call lights, and concerns regarding patient safety and hygiene during peak periods.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean5.0Activities8.0Meds3.0MemoryN/AComms7.0ValueN/A

Strengths

  • Bilingual Korean-speaking staff and programs
  • Compassionate rehabilitation and therapy teams
  • Culturally appropriate Korean cuisine and activities
  • Smooth admission and social service coordination

Concerns

  • Understaffing and slow response to call lights (mentioned by 4 reviewers)
  • Issues with facility cleanliness and odor (mentioned by 3 reviewers)
  • Inadequate parking for visitors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(2)'21(2)'23(22)'25(21)'26(4)

Distribution · 90 analyzed

5
65
4
7
3
1
2
2
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since we value our Korean heritage, could you tell us more about how the Korean-speaking staff and culturally specific meals are integrated into the daily routine?
  • 2How does the nursing team manage call lights and ensure that residents receive timely assistance during busy shifts?
  • 3We noticed your therapy teams are highly regarded; how does the rehabilitation program specifically tailor exercises to a resident's individual needs?
  • 4What specific steps are being taken to address recent facility maintenance and cleanliness standards to ensure a comfortable environment?
  • 5Can you walk us through your process for medication management and how you ensure accuracy and safety for every dose?
  • 6In the event of a medical emergency during the night, what is the protocol for contacting the family and coordinating with physicians?

Personalized based on this facility's data


Key Review Excerpts

I am quite relieved and am thankful for their professionalism and sincere support towards the patients. I strongly recommend this place to others who need to provide nursing and rehabilitation for their loved ones.

Long-term resident's family · 2025★★★★★

The therapists are helpful, kind and patient. They have only been the best and nothing more.

Rehab patient's family · 2025★★★★★

I pushed the red button to call a staff to a warm water as patient request by the her bed. Several times, no one of staff responds at all. It seems ignorant to the patient.

Long-term resident's family · 2025★★☆☆☆
Source: 95 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
5.35hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Orange
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
CA
13.7%
Orange
12.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.5%
CA
11.7%
Orange
9.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.2%
Mixed vs Avgs
Here
11.2%
US
19.4%
CA
10.7%
Orange
9.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Orange
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Orange
94.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
CA
1.5%
Orange
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

37deficiencies
2penalties
Well above state avg (15.4)
15 complaint-triggered

Families have filed 14 complaints triggering federal investigations, indicating serious concerns from other residents' families. The most recurring problems involve care planning, medication management, and dining services. Recent inspections in 2024-2026 found repeated issues with care planning and pharmaceutical services, with some deficiencies remaining uncorrected. While most violations are eventually addressed, the pattern of complaints and recurring medication-related problems warrants careful consideration during visits.

Mar 18, 2026Routine
40
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0926Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Mar 18, 2026Complaint
1
0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jan 30, 2026Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 3, 2025Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0552Minimal · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Oct 31, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 30, 2025Complaint
1
0693Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Federal Penalties

Fine

Oct 30, 2025

$8,278

Payment Denial

Oct 30, 2025

13-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Buena Park Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Mandelbaum Family

Chain Size

18 facilities nationwide

Chain avg rating: 3.5/5 · Rank 13 of 15

Ownership & Management

Owners

Mandelbaum, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mandelbaum, JanetOfficer / DirectorCastro-Garcia, MariaOfficer / DirectorMandelbaum, JanetOfficer / DirectorCastro-Garcia, MariaManagerJacinto, JocelynManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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