Health Center at Glenburn Home
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While the facility is physically clean and offers a strong therapy department, the recurring reports of poor communication and unprofessional staff behavior during sensitive times are significant red flags. If you consider this facility, we strongly recommend requesting a detailed meeting with the nursing director to discuss their protocols for medication management and family visitation during end-of-life care.
Google Reviews
Google Reviews
18 reviews on Google“The Health Center at Glenburn Home receives polarized feedback, with some families praising the cleanliness and effective therapy department, while others report severe concerns regarding patient safety and staff conduct. Multiple reviewers have raised alarms about poor communication, medication errors, and unprofessional behavior from management and nursing staff during end-of-life care. Families should carefully weigh the positive reports of physical facility maintenance against the recurring complaints about neglect and administrative hostility.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy department
- Helpful social services staff
Concerns
- Unprofessional and hostile staff behavior toward families (mentioned by 2 reviewers)
- Poor communication and lack of care coordination (mentioned by 2 reviewers)
- Neglect of basic personal care needs (hearing aids, dentures) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how clean and well-maintained the facility is; could you show me some of the common areas where residents relax?
- 2How does your team ensure that personal items like hearing aids and dentures are safely managed and available for residents every day?
- 3What specific protocols do you have in place to ensure clear and consistent communication between the nursing staff and family members regarding care updates?
- 4Can you tell me more about the physical therapy department and how it integrates into a resident's daily routine?
- 5What is the process for managing medication administration, and how do you ensure there are no gaps in care during shift changes?
- 6How does the staff approach specialized care for residents with memory care needs to ensure they feel safe and engaged?
Personalized based on this facility's data
Key Review Excerpts
“My 83 year old Dad would have died in there and they did not care. He was in for more than a week and every time we went to visit, they had not put in his hearing aids and/or sometimes his teeth”
“My mom was there several times for in patient therapy..Had excellent results.was able to go home after several months.Kind, friendly staff.Good medical care as well and a great therapy department.”
“They came down yesterday evening and yelled at us and said we all have to leave at 9:00. At this point it was 8:50... or they were calling the cops.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 17 deficiencies across recent surveys, with one complaint filed by a family regarding wrongful use of resident belongings. The most recurring issues involve resident assessment accuracy, safety equipment maintenance, and resident rights notifications. While all deficiencies show correction dates, the facility has struggled with basic care planning and safety protocols across multiple inspections, suggesting ongoing operational challenges families should investigate further.
Aug 28, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 1, 2024Routine3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 31, 2023Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Health Center at Glenburn Home
government
Ownership & Management
Owners
Greene County General Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit glenburn.com
Medicare data downloads
Original nursing home datasets
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