Hazel I Findlay Country Manor
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility is a strong contender if you prioritize a pet-friendly environment and attentive nursing staff. However, families should be cautious regarding the rehabilitation program, as recent feedback suggests it may not meet expectations; we recommend touring the facility and specifically asking about the current rehab staffing and therapy protocols.
Google Reviews
Google Reviews
22 reviews on Google“Hazel I Findlay Country Manor receives polarized feedback, with recent reviews highlighting a divide between the quality of nursing care and the effectiveness of their rehabilitation program. While many families praise the compassionate staff and pet-friendly policies, others have raised serious concerns regarding professional conduct and the consistency of care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Pet-friendly visitation policy
- Well-maintained outdoor grounds and gardens
- Responsive admissions team
Concerns
- Inconsistent or rude staff behavior (mentioned by 3 reviewers)
- Poor quality or lackluster rehabilitation services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed how much the team values communication in their responses to feedback; how do you ensure that families are kept updated on any changes in a resident's care?
- 2The gardens and outdoor spaces look beautiful; what kind of daily outdoor activities or strolls are organized for the residents?
- 3We love that you are a pet-friendly facility; how does the staff typically coordinate visits to ensure it's a comfortable experience for all residents?
- 4With such a high rating for staffing, how do you support your team to ensure that the friendly and compassionate care remains consistent across all shifts?
- 5Could you tell us more about the rehabilitation services available here and how the therapists work with residents to meet their specific mobility goals?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The best part about this facility is they allows pets to come in and see their loved ones which is so important.”
“Nursing staff and aides and cleaning staff were fantastic, friendly and caring. Food was tasty and plentiful. Rehab program was a lackluster at best - would not recommend.”
“The staff in my section were mostly kind, caring, considerate, and interested in how to help 24/7.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a consistent pattern of deficiencies across all three surveys, with medication management and abuse prevention policies being the most frequently cited problem areas. The facility has corrected each violation when identified, but recurring issues with medication oversight (appearing in all three surveys) and new concerns about abuse prevention policies in the most recent inspection suggest ongoing challenges with maintaining consistent care standards that families should carefully evaluate.
Sep 15, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 29, 2024Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 6, 2023Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Hazel I Findlay Country Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit hazelfindlay.com
Medicare data downloads
Original nursing home datasets
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