Hays Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 109 Google reviews
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What this means for your family
This facility is an excellent choice for those seeking high-quality rehabilitation and compassionate nursing care, particularly following a hospital stay. While the facility is clean and well-managed, families should be prepared for potential minor issues with food temperature and may want to verify the best way to contact the nurses' station during busy shifts.
Google Reviews
Google Reviews
109 reviews on Google“Hays Nursing and Rehabilitation Center is highly regarded for its compassionate, attentive nursing and therapy teams, with many families noting significant progress during rehab stays. While the facility is praised for its clean and renovated environment, some reviewers have noted issues with food temperature and difficulty reaching the nurses' station by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy services
- Clean and well-maintained facility
- Friendly and professional administration
Concerns
- Inconsistent food temperature (mentioned by 2 reviewers)
- Difficulty reaching the nurses' station via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm, and conversational responses that often include specific details about residents or staff. While they occasionally use a defensive tone when faced with criticism, the majority of responses demonstrate deep community connection and empathy.
Questions for Your Tour
- 1We've heard great things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
- 2Since we noticed your administration is very involved in responding to feedback, how do you typically handle suggestions from families regarding meal temperatures or dining improvements?
- 3What is the best way for us to get a quick update from the nursing station if we have a question during the evening or overnight hours?
- 4Can you tell us more about the specific rehabilitation and therapy services available to help residents regain their strength?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“Rehab wing of Hays was just like a hospital. Staffing requirements were up to par for number of patients. Staff were all attentive, courteous, polite, and responsive to my husband’s needs.”
“The staff was very engaged with us and rhe residents. Somebody had a birthday and they wheeled her around and everybody said happy birthday. Happy environment.”
“The common areas are brightly lit and also have skylights for sunshine. The staff are all extremely attentive and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 8 deficiencies, including serious concerns about abuse protection and neglect reporting that required correction in 2024. The facility has recurring issues with resident care quality, medication management, and maintaining a safe environment across multiple surveys. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests families should carefully evaluate current conditions during visits.
Jan 16, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 9, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 2, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 14, 2023Routine9
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 20, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 23, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
May 2, 2024
$8,226
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
WILLOW SPRINGS CREEK HEALTHCARE, INC
NELSON PHELPS
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 36 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit haysnursing.com
Medicare data downloads
Original nursing home datasets
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