Hayes Convalescent Hospital
Strong Medicare quality ratings; families often praise beautiful gardens and scenic city views. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
The facility offers a beautiful, garden-filled environment with excellent resident activities and a caring nursing staff. However, families should exercise caution and perform their own direct communication with management, as recent reports indicate significant hostility from the Executive Director during the inquiry process.
Google Reviews
Google Reviews
17 reviews on Google“Families often praise the facility for its beautiful grounds, scenic city views, and a caring, family-oriented atmosphere. However, there are significant, highly critical reports regarding the unprofessional and hostile behavior of the Executive Director during initial inquiries and placements.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful gardens and scenic city views
- Engaging daily activities including music and exercise
- Caring and professional caregiving staff
- Inviting and well-maintained common areas
Concerns
- Unprofessional behavior by the Executive Director (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that often appear to be copy-pasted. While they attempt to personalize by using the reviewer's name, the core messaging remains a set of pre-written scripts for different star ratings.
Questions for Your Tour
- 1We love the look of the gardens and the city views from the common areas; how often do residents get to spend time enjoying those outdoor spaces?
- 2I noticed you are very responsive to feedback from the community, which is wonderful to see; how does the leadership team typically communicate important updates or changes to families?
- 3The music and exercise programs sound lovely; could you tell us more about how you tailor daily activities to each resident's specific interests?
- 4With such a high health inspection rating, what specific protocols do you have in place to handle medical emergencies or sudden changes in a resident's condition?
- 5Since the facility is such an intimate size with 34 residents, how do you ensure that the care remains personalized and that staff are able to focus on each person's needs?
- 6How does the administration team work with the nursing staff to ensure that the high standard of clinical care is matched by consistent, professional communication with us as a family?
Personalized based on this facility's data
Key Review Excerpts
“They have a variety of activities each day from bingo, movies, exercise routines, guest artists playing piano and much more to keep folks entertained and busy.”
“The staff here is really caring and it's a family run business, and operated with an attention to detail and humanness unlike a large corporate conglomerate”
“Phoned David Wall executive director to coordinate a placement for my client who I sent there this morning for a tour. David was hostile, rude and hung up on me after stating, “I’m not paying you a penny for placement!””
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about medication management and safety issues, including high medication error rates and infection control problems. Recurring deficiencies span medication management, fire safety systems, and electrical safety, with some issues like smoke door installations and electrical problems appearing across multiple surveys. While all deficiencies show correction dates, the repetition of safety violations and complaint-triggered medication issues warrant careful consideration during visits.
Nov 7, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Dec 12, 2024Routine8
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 12, 2023Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 12, 2023Complaint3
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Hayes Convalescent Hospital
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit buenavistamanorhouse-sf.com
Medicare data downloads
Original nursing home datasets
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