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Strong Medicare quality ratings; public reviewers often praise beautiful gardens and scenic city views. Still worth an in-person visit.
based on 18 Google reviews
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Hayes Convalescent Hospital has a strong overall Medicare rating. Public reviewers frequently mention: beautiful gardens and scenic city views and engaging daily activities including music and exercise. Review the component ratings and current source records before deciding.
Families often praise the facility for its beautiful grounds, scenic city views, and a caring, family-oriented atmosphere. However, there are significant, highly critical reports regarding the unprofessional and hostile behavior of the Executive Director during initial inquiries and placements.
Quality Themes
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Concerns
Rating Trends
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Distribution · 31 analyzed
The owner uses highly templated, repetitive responses that often appear to be copy-pasted. While they attempt to personalize by using the reviewer's name, the core messaging remains a set of pre-written scripts for different star ratings.
Personalized based on this facility's data
Key Review Excerpts
“They have a variety of activities each day from bingo, movies, exercise routines, guest artists playing piano and much more to keep folks entertained and busy.”
“The staff here is really caring and it's a family run business, and operated with an attention to detail and humanness unlike a large corporate conglomerate”
“Phoned David Wall executive director to coordinate a placement for my client who I sent there this morning for a tour. David was hostile, rude and hung up on me after stating, “I’m not paying you a penny for placement!””
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing complaints about medication management and safety issues, including high medication error rates and infection control problems. Recurring deficiencies span medication management, fire safety systems, and electrical safety, with some issues like smoke door installations and electrical problems appearing across multiple surveys. While all deficiencies show correction dates, the repetition of safety violations and complaint-triggered medication issues warrant careful consideration during visits.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Hayes Convalescent Hospital
for profit
Owners
Undisclosed
Ownership Data Not Available · Organization
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Google Reviews
18 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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