Hawthorne Center for Rehab & Healing of Sarasota
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 75 Google reviews
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What this means for your family
Hawthorne offers a clean environment with a highly regarded therapy team, making it a strong candidate for physical rehabilitation. However, families should be aware of inconsistent nursing care, particularly during night shifts, and should proactively monitor communication with administration to ensure their loved one's needs are being met.
Google Reviews
Google Reviews
75 reviews on Google“Hawthorne Center for Rehab & Healing receives highly polarized feedback, with many families praising the facility's cleanliness, aesthetic appeal, and the effectiveness of its physical and occupational therapy departments. However, significant concerns persist regarding inconsistent nursing care, particularly during night shifts, poor communication from management, and subpar food quality. While many residents and families report positive experiences with specific staff members, others describe instances of neglect and unprofessional behavior that suggest a lack of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and odor-free facility
- Attentive and compassionate individual staff members
- Efficient and helpful admissions and social services team
Concerns
- Poor communication and lack of transparency from management (mentioned by 4 reviewers)
- Inconsistent or neglectful nursing care, especially at night (mentioned by 5 reviewers)
- Poor quality or unappealing food service (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 4-star staffing rating, how do you ensure that response times for call lights remain consistent during the night shift?
- 2I noticed some feedback regarding communication; what is your standard process for keeping families updated on a resident's daily progress and any changes in their care plan?
- 3Since physical and occupational therapy are highlighted as strengths here, how are those programs integrated into the daily routine for residents?
- 4Could you walk me through the dining experience and how the kitchen team works to accommodate resident preferences or specific nutritional needs?
- 5With a 3-star health inspection rating, what specific improvements or internal audits are you currently prioritizing to enhance the quality of care?
- 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and ensuring that family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff, especially Tim, Sue, Leo, Joseph, and Tyler: the nursing/counter staff, especially Barbara, Jacqueline, Blandine, Rebecca, and Crystal; Lindsay in the social services department, and the ever-helpful Diana at the front desk.”
“The day staff is very helpful as well as the therapy. I will say that please be careful with the night staff. My father was taunted because he was mobile and was in his room. They insisted that he lay in bed at night.”
“I was able to connect with Karla at Hawthorne and she helped me get my mother moved the next day to Hawthorne. Karla text with me to help and gave me her personal attention to get the transfer done and I really appreciated that.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 26 deficiencies across four surveys, with one family complaint triggering an investigation in 2023 regarding treatment and care quality. The most recurring issues involve quality of care and daily living assistance, emergency preparedness planning, and facility safety/equipment problems. While all deficiencies show correction dates, the pattern suggests ongoing operational challenges that families should discuss during visits.
Mar 28, 2024Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 12, 2022Routine9
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 29, 2020Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Mar 28, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Hawthorne Center for Rehab & Healing of Sarasota
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 11 of 20
Ownership & Management
Owners
Hawthorne Sarasota Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit hawthornerehab.com
Medicare data downloads
Original nursing home datasets
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